M2.4.2 - Major Issues with the module

checkout / checkout-magento2-plugin

Checkout.com Magento 2 official extension

MIT License

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M2.4.2 - Major Issues with the module #482

Closed IbrahimS2 closed 3 years ago

IbrahimS2 commented 3 years ago

The orders captured from guest users not collecting their emails/names etc.. and only registered against mail@example.com, and
Webhooks cannot be traced, how would I know what callbacks failed due to firewall or any other issue?
All orders with callbacks that failed for any reason gets closed and we end up with payment taken and order closed which is a nightmare for admin users!!!

In conclusion, the module is not working well, with no support whatsoever and I am opening this as an issue for the second time, the first time it got deleted somehow and I hope this makes it through.

IbrahimS2 commented 3 years ago

@aamant @likemusic HELP!

likemusic commented 3 years ago

@IbrahimS2 I don't use this module since my last issues here, so I can't help you now.

IbrahimS2 commented 3 years ago

@david-fiaty-cko HELP!

aamant commented 3 years ago

@IbrahimS2 I don't use this module since my lasst issues here, so I can't help you now.

bakshivarun commented 3 years ago

Hi, Ibrahim. Apologies for your issue not being looked into the first time but we are actively looking into them. More updates as I get them.

bakshivarun commented 3 years ago

@IbrahimS2 Coming back to your listed issues:

We have not been able to replicate this issue because there's no record of mail@example.com. We register Guest emails from the billing address. FYI - Customer Name = Guest is expected behaviour.

For 2. and 3., could you give us explicit examples and steps to reproduce, please? We're more than happy to look into these issues for you. Would also appreciate what version of our plugin you're using? Thanks again!