User/Employees Suddenly Not Working

[StrangeWill]

[1] pry(main)> ::SugarCRM.connect('[siteurl]', '[user]', '[pass]')
=> SugarCRM::Namespace0
[2] pry(main)> ::SugarCRM::User.first                    
NameError: uninitialized constant SugarCRM::User
from /usr/local/bundle/bundler/gems/sugarcrm-360060139b13/lib/sugarcrm/module_methods.rb:88:in `const_missing'

::SugarCRM.connection.get_entry("Users", 1) fails too.

So far all other modules seem to work fine. I've attempted rolling back code each release for a month, all exhibit the same issue.

Trying to hunt down why, started 6 days ago, fairly sporadic, I'm tempted to chalk this up to something SugarOnDemand is doing but figured I'd mention it here in case anyone else is experiencing issues (though it starting on a day that I had released software I had suspected a Gem conflict...).

Modules are missing from the modules list -- logged in as an admin.

[StrangeWill]

[10] pry(main)> ::SugarCRM.session.connection.get_modules.each { |x| puts x.name } ; 0
get_available_modules: Request:
{
  "session": "[sessionid]"
}

get_available_modules: JSON Response:
{"modules"=>
  ["Home",
   "Calls",
   "Meetings",
   "Tasks",
   "Notes",
   "Reports",
   "Leads",
   "Contacts",
   "Accounts",
   "Opportunities",
   "Emails",
   "Campaigns",
   "Quotes",
   "Products",
   "Forecasts",
   "Contracts",
   "Documents",
   "Cases",
   "Project",
   "Bugs",
   "Tags",
   "KBContents",
   "ops_Backups",
   "esb_QB_Line_Items",
   "esb_QB_Transactions"]}

Something is up... and I've run out all doubt it's not a code issue at this point.

[StrangeWill]

Known problem with 7.7.1.1:

https://web.sugarcrm.com/support/issues/357e6957-f0c0-6886-5dcc-57d85eec993c

Awaiting fix, may provide a workaround here if they don't fix it soon...

[chicks]

Thanks for the update!

[StrangeWill]

I just ended up shimming the API call here:

https://github.com/chicks/sugarcrm/blob/master/lib/sugarcrm/connection/api/get_available_modules.rb

    mods = send!(:get_available_modules, json)["modules"]
    mods += %w(Employees Users)
    modules = []

It's terrible but I think preforms as a decent shim (assuming your user isn't going to be denied these modules for any reason). Still no word on a fix from Sugar though.

[chicks]

Cool - sometimes the old tricks are the best tricks :)