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chidiwilliams / buzz

Buzz transcribes and translates audio offline on your personal computer. Powered by OpenAI's Whisper.
https://chidiwilliams.github.io/buzz
MIT License
11.01k stars 837 forks source link

Installation Successful but Unable to Run Buzz 1.0 on macOS 12.7 Monterey (2017 MacBook Air, Intel Core) #826

Open mktnag opened 1 week ago

mktnag commented 1 week ago

Hi,

I successfully installed Buzz 1.0, replacing the previous version 0.8.7 using the dmg file. However, I am unable to run the application on my 2017 MacBook Air, which is running macOS 12.7 Monterey on an Intel Core processor.

Could you please provide assistance or any troubleshooting steps to resolve this issue?

Thank you.

chidiwilliams commented 1 week ago

Do you get a crash report when the app fails? Could you share it if so? If not, could you share the contents of the log file at ~/Library/Logs/Buzz/logs.txt?

mktnag commented 1 week ago

When I try to open Buzz, whose icon is crossed out with a stop sign, I receive the message from macOS: "You can’t open the application 'Buzz' because this application is not supported on this Mac."

There is nothing related to this in the logs.txt file, as the last entry is from version 0.8.7: "[2024-07-07 13:44:40,045] transcriber.write_output:535 DEBUG -> Written transcription output," related to a successful transcription done before installing 1.0.

mktnag commented 1 week ago

Screenshot 2024-07-08 at 08 25 10

Screenshot 2024-07-08 at 08 25 32

shawkynasr commented 1 week ago

same issue with 2018, MacOS 14.5

mktnag commented 3 days ago

Hi, the same issue remains with Buzz 1.0.1; still unable to run on 2017 Macbook

Steelpan commented 3 days ago

Like you, @mktnag, I upgraded from a previous version and it crashed when I started it but it runs fine after deleting:

/Users/<username>/Library/Caches/Buzz
/Users/<username>/Library/Application Support/Buzz

I am running this on an M series MacBook however. On an 2017 Intel MacBook the App isn't added to Launchpad and when starting it all it does is inform you that:

You can't open the application "Buzz" because this application is not supported on this Mac.