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choffer1120 / Signal-iOS

A private messenger for iOS.
https://signal.org
GNU Affero General Public License v3.0
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Sweep: Users are experiencing persistent issues with the verification process on the Signal app, including being stuck in verification loops, not receiving verification codes, and repeated requests for verification. #2

Open choffer1120 opened 3 months ago

choffer1120 commented 3 months ago

Users are encountering significant difficulties with the verification process on the Signal app. Common issues include being stuck in continuous verification loops, where the app repeatedly requests verification even after users have completed the process multiple times. Many users report not receiving the necessary verification codes to proceed, which prevents them from accessing the app or sending messages. Additionally, there are frequent complaints about the "Are you a robot?" captcha verification, which users find cumbersome and ineffective, often leading to repeated and unsuccessful attempts to verify their identity.

These verification problems are causing disruptions in the app's usability, with users unable to log in, send messages, or even complete the initial setup. The issues are reported across various devices, including iPhones and other smartphones, and persist despite users' attempts to reinstall the app or troubleshoot the problem on their own. The recurring nature of these verification requests and the failure to resolve them promptly are major pain points, leading to frustration and an inability to use the app effectively.

sweep-ai[bot] commented 3 months ago
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Thank you for submitting this issue report regarding the ongoing verification problems with the Signal app. While I understand these issues are causing significant disruption for users, the report currently lacks some key details needed for our engineering team to investigate and resolve the problems.

To help us better understand and reproduce the verification issues, please provide the following additional information:

  1. Specific examples of the user flows where verification fails, including the exact steps to reproduce the issue and any error messages received.
  2. Details on the devices and platforms (iOS, Android, app version) where the problems occur.
  3. Screenshots or screen recordings demonstrating the verification loops, missing codes, or captcha troubles in action.
  4. Any relevant server logs or diagnostics that may help pinpoint the source of the verification failures.

With these extra details, our team can dig deeper into the root causes and develop targeted fixes to resolve the verification problems for all users. We appreciate you bringing this to our attention and look forward to working together to improve the Signal app experience.

Report a bug.

[!TIP] To recreate the pull request, edit the issue title or description.

This is an automated message generated by Sweep AI.