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chrisjshull / homebridge-nest

Nest plugin for HomeBridge
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Nest Thermostat offline in Nest app on iOS #504

Closed pkajaba closed 2 years ago

pkajaba commented 2 years ago

Hello,

thanks a lot for an amazing plugin!

I have started using homebridge-nest recently and I have noticed that thermostat is offline in the app.

Model I have: Nest Learning Thermostat 3rd gen

Is this expected or I might have configured something wrong?

Thanks!

adriancable commented 2 years ago

@pkajaba - what do you mean when you say the "thermostat is offline in the app". Which app are you referring to?

pkajaba commented 2 years ago

@pkajaba - what do you mean when you say the "thermostat is offline in the app". Which app are you referring to?

Hello @adriancable. Apologies for not clarifying this more clearly.

I am referring to the official app by Google https://apps.apple.com/gb/app/nest/id464988855

image

adriancable commented 2 years ago

@pkajaba - that's very interesting. It's hard to see how the plug-in could be responsible for the thermostat really going offline ... can you share why you think the two are related? For example, does the thermostat consistently go offline when you do a specific operation in HomeKit with the thermostat?

Any additional information you have would be very helpful! Thank you.

pkajaba commented 2 years ago

@pkajaba - that's very interesting. It's hard to see how the plug-in could be responsible for the thermostat really going offline ... can you share why you think the two are related? For example, does the thermostat consistently go offline when you do a specific operation in HomeKit with the thermostat?

It is flipping offline/online, but I haven't figured out the pattern of the behaviour yet. It is worth noting that it is stable in HomeKit/HomeBridge.

Any additional information you have would be very helpful! Thank you.

What kind of information could be useful?

adriancable commented 2 years ago

@pkajaba - HomeKit does not really have an concept of an "offline" device state, so it is likely (unless you are seeing a purely Nest app glitch) that when it says "offline" in the Nest app, the thermostat really is offline and won't respond to your HomeKit commands (at least until it goes back online), without there being a visible indication that anything is immediately wrong in the Apple Home app. (i.e. it being stable in HomeKit is probably an illusion)

When the plug-in is running, unless you do something on the HomeKit side to change a setting (e.g. change the temperature, turn on eco mode etc.) it isn't sending any commands to the Nest service, so if the thermostat is flipping offline/online when you are doing nothing in HomeKit then I would be surprised if this issue is due to the plug-in. So it would be helpful (in terms of 'additional information') if you can pin down which specific kinds of actions on the HomeKit side do indeed result in the thermostat going "offline". Thank you!

adriancable commented 2 years ago

Closing as no further response from @pkajaba so impossible to debug further.

pkajaba commented 2 years ago

Thanks a lot. I think that it could have been some rate limiting on Google side since it did not happen afterwards.

adriancable commented 2 years ago

@pkajaba - great, please reach out if it happens again and we'll dig deeper together.