Nest x Yale Lock not showing up

[brylee123]

Hello, I've successfully linked my Nest Account via Google Account - Refresh Token method. My (Google) Nest Thermostat was automatically added but my Nest x Yale Lock was not.

This is the log when I restart my HomeBridge:

[25/04/2022, 13:43:20] [HB Supervisor] Restarting Homebridge...
[25/04/2022, 13:43:20] [HB Supervisor] Starting Homebridge with extra flags: -I
[25/04/2022, 13:43:20] [HB Supervisor] Started Homebridge v1.4.0 with PID: 5798
[25/04/2022, 13:43:21] Loaded config.json with 0 accessories and 3 platforms.
[25/04/2022, 13:43:22] Loaded 4 cached accessories from cachedAccessories.
[25/04/2022, 13:43:22] ---
[25/04/2022, 13:43:24] Loaded plugin: homebridge-config-ui-x@4.43.1
[25/04/2022, 13:43:24] Registering platform 'homebridge-config-ui-x.config'
[25/04/2022, 13:43:24] ---
[25/04/2022, 13:43:24] Loaded plugin: homebridge-govee@4.30.3
[25/04/2022, 13:43:24] Registering platform 'homebridge-govee.Govee'
[25/04/2022, 13:43:24] ---
[25/04/2022, 13:43:24] Loaded plugin: homebridge-nest@4.6.6
[25/04/2022, 13:43:24] Registering platform 'homebridge-nest.Nest'
[25/04/2022, 13:43:24] ---
[25/04/2022, 13:43:24] Loading 3 platforms...
[25/04/2022, 13:43:24] [Config] Initializing config platform...
[25/04/2022, 13:43:24] [Config] Running in Service Mode
[25/04/2022, 13:43:24] [Nest] Initializing Nest platform...
[25/04/2022, 13:43:24] [Nest] Fetching Nest devices.
Setup Payload:
Enter this code with your HomeKit app on your iOS device to pair with Homebridge:

    ┌────────────┐     
    │ XXX-XX-XXX │     
    └────────────┘     

[25/04/2022, 13:43:24] Homebridge v1.4.0 (HAP v0.10.0) (Homebridge 6DE1) is running on port 51413.
[25/04/2022, 13:43:28] [Nest] initing thermostat (P) "Nest Thermostat": deviceId: XXXXXXX structureId: XXXXXXX
[25/04/2022, 13:43:28] [Nest] initing home_away_sensor "Home Occupied": deviceId: XXXXXXXX structureId: XXXXXXX

[adriancable]

@brylee123 - the plug-in adds all supported Nest devices on the specified Google Account. Most likely explanation is that your Nest x Yale Lock is attached to a different Google Account than the one you're using with the plug-in.

[brylee123]

@adriancable unfortunately that is not the case. I only have one Google Account that I link everything to. This Google Account is linked to my Nest App (where I can control the lock) and Google Home where I can control the Nest thermostat. I have tried rebooting a few times and have tried connecting my account using the Nest Account method and the Refresh Token method. The lock does not show up.

[adriancable]

@brylee123 - you should be able to see, and control, the Nest x Yale lock in the Google Home app. Is it there?

[brylee123]

@adriancable Yes, it is there in Google Home and I am able to interact with it.

[adriancable]

@brylee123 - that is so strange. Can you kindly email me at adrian.cable@gmail.com and we'll pick it up from there? Thanks!

[adriancable]

Closing - the OP reported the lock re-appeared shortly afterwards.