i can't play a song

[JunKerophile]

Preflight Checklist

• [X] I agree to follow the Code of Conduct that this project adheres to.
• [X] I have searched the issue tracker for a bug report that matches the one I want to file, without success.
• [X] I have checked that the correct behavior occurs on Apple Music Web (if applicable).
• [X] I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

Download Source

Itch

Operating System

Windows

Commit Hash

618b467d19eab9fc0bb786c2efb1c04f7a52ed96

Connect Instance ID

not-logged-in

Build Timestamp

04/04/2024 04:01:00

Describe the Bug

The songs won't play, even after restarting the app, cleaning the cache, restarting the PC, shuting down the app, it just doesn't wants to play a song

https://github.com/ciderapp/Cider-2/assets/63109127/009db460-f94e-4acb-92fd-f400f9637157

Steps to Reproduce

started the app and wanted to play a song

Anything else?

sometimes, the app just display a gray screen, and nothing else. Restarting the app and sometimes even the PC doesn't solve the problem

[github-actions[bot]]

Hello @JunKerophile :wave:

We really appreciate you taking the time to report this issue, please double check your issue to make sure you are clear and concise in your description. This will help us to help you as quickly as possible.

We'd like to ask you be patient and we will get back to you as soon as we can.

In the meantime, take a look at our FAQs which may answer your question.

Thanks again and we hope you enjoy the app! :smiley:

[JunKerophile]

Even after uninstalling and reinstalling the app, delete all the file with Revo Uninstaller, rebooting the PC, the issue still here I bought Cider like, 3 days ago, worked sooo well, and suddenly, it stopped working

[cryptofyre]

Could you provide logs when you attempt playback in a video example? CTRL + SHIFT + I should open the DevTools menu.

[JunKerophile]

Could you provide logs when you attempt playback in a video example? CTRL + SHIFT + I should open the DevTools menu.

Thanks for your reply ! Here what i got when i press ctrl + shift + I :

[cryptofyre]

Could you try running the following command in the console?

MusicKit.getInstance().volume = 1

See if that resolves the issue, if not try disabling all Cider Audio Lab settings.

[JunKerophile]

Okay, it seems to work with that. Thanks a lot ! 🙏

[cryptofyre]

Happy to help, closing this issue and we'll have a more permanent fix for this in an upcoming patch update.

[maikirakiwi]

Adding to the convo before crypto forgets what I said in general: -> audio lab got init too fast, faster than the audiocontext that was supposed to be created.