"Not Signed In" Infinite Loading

amandafaery commented 1 month ago

Preflight Checklist

[X] I agree to follow the Code of Conduct that this project adheres to.
[X] I have searched the issue tracker for a bug report that matches the one I want to file, without success.
[X] I have checked that the correct behavior occurs on Apple Music Web (if applicable).
[X] I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

Download Source

Itch

Operating System

Windows

Commit Hash

7d5564d9a035b91d9a09a1eab3f19477f3ffe18e

Connect Instance ID

not-logged-in

Build Timestamp

5/3/2024, 2:35:13 PM

Describe the Bug

When I open the app it says "You are not signed in" and is stuck loading. I am unable to click on anything or do anything besides exit the app. Screenshot (140)

Steps to Reproduce

I opened the app.

Anything else?

No response

github-actions[bot] commented 1 month ago

Hello @amandafaery :wave:

We really appreciate you taking the time to report this issue, please double check your issue to make sure you are clear and concise in your description. This will help us to help you as quickly as possible.

We'd like to ask you be patient and we will get back to you as soon as we can.

In the meantime, take a look at our FAQs which may answer your question.

Thanks again and we hope you enjoy the app! :smiley:

baconapplications commented 1 month ago

I am having the same issue - I will add I was prompted to update which I did via Itch.io with the same result (same screen as above before and after update).

cryptofyre commented 1 month ago

Known issue we're working diligently to find out the cause, Apple pulled a fast one on us with MusicKit so we're attempting to fix it as fast as possible.

FoxTale-Labs commented 1 month ago

Same issue

FoxTale-Labs commented 1 month ago

Also, sign in withuser token doesn't work either.

cryptofyre commented 1 month ago

Please update to the latest hotfix version in the app using the update button in the quick menu.

2.4.0_1

baconapplications commented 1 month ago

Please update to the latest hotfix version in the app using the update button in the quick menu.

2.4.0_1

Fix worked. Thank you!

ciderapp / Cider-2