first time login error - Githubissues

brightpavilions commented 1 month ago

Preflight Checklist

[X] I agree to follow the Code of Conduct that this project adheres to.
[X] I have searched the issue tracker for a bug report that matches the one I want to file, without success.
[X] I have checked that the correct behavior occurs on Apple Music Web (if applicable).
[X] I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

Download Source

Itch

Operating System

macOS 23.5.0

Commit Hash

247e299e8c3cfc440d9012dd50949e2679864dcb

Connect Instance ID

not-logged-in

Build Timestamp

5/8/2024, 5:57:55 PM

Describe the Bug

Hello. I just downloaded Cider for my M3 Mac, and am unable to login to Apple Music. I receive a couple of errors. See attached. I'm using 2.4.0_1

Steps to Reproduce

Simply trying to sign in to Apple Music.

Anything else?

My AppleID is working properly. This is only happening with Cider.

github-actions[bot] commented 1 month ago

Hello @brightpavilions :wave:

We really appreciate you taking the time to report this issue, please double check your issue to make sure you are clear and concise in your description. This will help us to help you as quickly as possible.

We'd like to ask you be patient and we will get back to you as soon as we can.

In the meantime, take a look at our FAQs which may answer your question.

Thanks again and we hope you enjoy the app! :smiley:

coredev-uk commented 1 week ago

You're account being locked is not a Cider issue. The first error is a result of the authentication process going wrong. Please try logging into Apple music web, if that does not work you will need to contact Apple support.

ciderapp / Cider-2

first time login error #643