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cilogon / access-identity

ACCESS Identity Management
https://identity.access-ci.org/
Apache License 2.0
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Login times out prior to DUO validation #32

Closed jchen6727 closed 10 months ago

jchen6727 commented 10 months ago

On up to date Microsoft Edge, up to date Opera GX and freshly installed Google Chrome I cannot log in to

https://idp.access-ci.org/idp/profile/SAML2/Redirect/SSO?execution=e4s1

due to timeouts from the MFA service (DUO mobile)

I am stuck on a loading screen when trying to validate my identity.

Subsequent to this, I receive this error message.

ACCESS Authentication Duo Push timed out This login request timed out in the Duo Mobile app. Try again when you're ready.

Subsequent to this, (10 to 15 minutes later) I receive the notification on my phone, a Samsung S22 Ultra on Unlimited Plus, up to date with software and Duo Mobile as of 8/21/23

Due to this, I cannot gain access to ACCESS.

terrencegf commented 10 months ago

Hello jchen,

Unfortunately, you are a victim of a Duo outage which has been going on all morning. See https://status.duo.com/ for updates. Until Duo fixes the issue on their end, there is nothing we can do about it.

jchen6727 commented 10 months ago

Oh, I was hoping it was because of my phone...I suppose trying the 14 Pro Max wouldn't be useful in this case tho

Many thanks!