Add FAQs to contact page

[michelle-rago]

Issue description

To better support users and analysts, we'll add FAQs to the contact page. The goal is for users to find answers to top questions so that they don't have to contact the help desk.

Acceptance criteria

• [x] Draft FAQ content for contact page
• [ ] Analyst reviews content
• [ ] Design layout
• [ ] Publish updates

Additional context

No response

Links to other issues

No response