cisagov / get.gov

The website for the .gov registry
https://get.gov
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Banner indicating high request volume to all users of the registrar #279

Closed PaulKuykendall closed 5 months ago

PaulKuykendall commented 5 months ago

Issue description

Problem: Due to unprecedented volume of inbound.gov, domain requests, domain requesters are experiencing long lead-times awaiting adjudication of their requests. This leads to inbound contact, often seeking status of a pending domain request, which consumes helpdesk resources, and time.

Solution: At a certain threshold of pending domain requests, display a banner for all users of the registrar, including non-authenticated users on get.gov, indicating that the system is experiencing a high volume of requests and that the time to approval may be longer than normal.

Acceptance criteria

Additional context

Questions:

NOTE: This is a design/dev-labeled ticket due to it's relatively small size and is ideal for collaborative work. Link to Banners Folder

Links to other issues

Relates to cisagov/manage.get.gov#1994 (email generator ticket, which is blocked for now but has useful information) Relates to: https://github.com/cisagov/get.gov/issues/288 (reduce email "epic")

PaulKuykendall commented 5 months ago

"New Triage meeting 4/29": Christina has already started the content work. This will likely go straight to in-progress.