Implement answers to contact form

kristinacyin commented 3 months ago

Issue description

In https://github.com/cisagov/get.gov/issues/288, we experimented with modifying the Contact Us form to guide users to the right answers so (perhaps) they don't need to submit the form at all. In https://github.com/cisagov/get.gov/issues/289, we tested out the viability of updating the form with a prototype. In #300, we finalized the content updates. Now, let's implement the changes!

Acceptance criteria

[x] Reformat the contact form prototype with updates from the content doc
[x] Test out prototype with existing contact form submissions (acting as the past submitter, would you have been able to find answers and/or reach out at the end using the new form?)
- [ ] reach out to Cameron for some examples
[ ] Test out accessibility (Microsoft Forms has accessibility issues, particularly with tabbing through multiple choice options. Accessibility issues will not be addressed in this ticket, but should take note)
[x] Share prototype with team for final feedback
[ ] Replace existing contact form with prototype
[ ] See how new contact work affects helpdesk volume, address any potential issues that come up a week after implementation

Additional context

Link to Google doc Link to prototype

Links to other issues

Steps for updating the form:

288
289
300
303 (📍 YOU ARE HERE)

Note; This effort will update the Microsoft Form, but will not replace it. We will work on replacing the contact form with our own customized solution in #2011 and #2099

vickyszuchin commented 2 months ago

Per design/product meeting, @katypies and @witha-c are the key reviewers.

vickyszuchin commented 1 month ago

Per guideline, all "In review" tickets from Sprint 50 will moved forward at noon EST on Day 4 to current sprint (Sprint 51).

cisagov / get.gov