GROUPS / INVITES: UX improvements to topic group invite flow (Quick fix first, bigger fix later)

[BeccaMelhuish]

In tests, users showed up a problem with the topic creation invite flow:

• In the topic creation flow, they have an option to add a group:

• In the bit above, there is no mention that invites will be sent, and no space to include an invite message.

• When they then publish the topic, there is no mention of invites having been sent to the group.

• After publishing, they get a pop-up asking them to invite people. But they've just added a group to the topic. They aren't sure how these things relate. "Has the group been invited? Will this message go to this group as well? What message was sent to the group?" Etc.

One person (the one who most strongly noticed this problem with the flow) and spent some time trying to figure it out, suggested that in the invites pop-up, he would want to be able to see who has been invited already. I.e. so he could see the group displayed there somewhere, so he can see that it's successfully added.

Some side notes:

• Another user recently suggested that 'Invite & Share' and 'Manage participants' could be combined, she found it unexpected that they weren't. Maybe this is a way to solve some of the above, as then they could easily see in the groups tab that the group has been added, and the people invited as a result. (I also often face this confusion when using the platform myself). Though adding to groups is separated from inviting participants currently, so maybe wouldn't fully solve it.
• I've noticed recently when using the platform for team topics, there's no way to add an invite text when you add a topic to a group through the topic menu, or via the group. But often I would like to say something about the topic for when people receive it, not just have an auto invite sent. It seems a bit inconsistent that you can add an invite text when you invite individuals not groups, and I'm wondering if that's deliberate or something we've missed?

[BeccaMelhuish]

Suggestion for a quick fix for now, we can at least have a separate notification that tells them their group invites have been sent, if they added a group?

(I assume adding an invite text to the group invite would be a bigger job?)

[BeccaMelhuish]

@ilmartyrk, just two texts to add, but I've included the others (as they currently are) for reference. Have only added checklist items for the 2 that need adding :)

Text for the notification that users should get if they did not added a group(s) during the create flow: (Same as it currently is):

Topic successfully published Congratulations on your new topic! Now it’s time to get people engaged. Invite participants below or you can also invite them later.

• [ ] Text for the notification that users should get if they did add a group(s) during the create flow:

Topic published and invites sent! Congratulations on your new topic! Invites have been sent to the group(s) you added. Want to get more people engaged? Invite others below or you can also invite them later.

Text for the notification that users should get if they did not added a group(s) during the edit flow: (Same as it currently is):

Topic successfully updated You have successfully updated your topic!

• [ ] Text for the notification that users should get if they did add added a group(s) during the edit flow:

Topic updated and invites sent! You have successfully updated your topic. Invites have been sent to the group(s) you added.

[ilmartyrk]

@BeccaMelhuish I think the issue is that the message sent to users is wrong. We should send out a different e-mail. I think it is a legacy thing from the past when we just added users to the groups and topics. So there should be a different e-mail that says that topic has been added to the group.

[BeccaMelhuish]

@ilmartyrk Maybe a new e-mail is needed too (were you thinking one to the admin, or just a differently worded one to the members?), but I think all the above still stands as it's about the UX flow for the admin when they are adding a topic to a group - so changes needed to make it clearer what's happening for them in the moment when they're doing that, which the notifications would help with :)