Open shafersystems opened 2 months ago
Hi @shafersystems
ANR in com.shafersystems.notate.enterprise.citrix
ANR in com.zenprise
. Did you do any operation for the two apps at that time? Just wondering if ANR and Crash are related. Hi @Annie-XIE 1) Thanks for checking the crash. It happens consistently on this device. 2) These ANRs seem to happen when the MAM library is initializing. It takes a while but then it works. These issues have been consistent for a long time, so we don't think they are related to the crash. 3) Unfortunately, we don't have any other devices of this type and we haven't been able to replicate the issue on other devices.
the MAM SDK crashes on startup on one of our devices (Pixel 5a OS 14). It doesn’t crash on all devices, but it constantly crashes on this one.
Attached please find the crash log.(Unknown Source:10)
at com.citrix.sdk.appcore.api.MamSdk.getInstance(Unknown Source:27)
at com.citrix.mvpn.h.d.(Unknown Source:5)
at com.citrix.mvpn.h.b.a(Unknown Source:19)
at com.citrix.mvpn.helper.MicroVPNTunnelHelper.i(Unknown Source:6)
at com.citrix.mvpn.helper.MicroVPNTunnelHelper.a(Unknown Source:10)
at com.citrix.mvpn.api.MicroVPNSDK.startTunnel(Unknown Source:4)
at com.shafersystems.notate.data.mdm.citrix.CitrixLifecycleStorage$startTunnel$1.invokeSuspend(CitrixLifecycleStorage.kt:121)
citrix crash[64].log
2024-04-25 17:31:52.173 27447-27447 AndroidRuntime com...tems.notate.enterprise.citrix E FATAL EXCEPTION: main Process: com.shafersystems.notate.enterprise.citrix, PID: 27447 java.lang.NullPointerException: Attempt to invoke interface method 'android.content.SharedPreferences$Editor android.content.SharedPreferences.edit()' on a null object reference at com.citrix.worx.sdk.SettingPreferences.UpdateWith(SettingPreferences.java:96) at com.citrix.worx.sdk.SettingPreferences.SendUpdateNotifForMaxFileCount(SettingPreferences.java:152) at com.citrix.worx.sdk.CtxLog.setMaxFileCount(CtxLog.java:373) at com.citrix.sdk.appcore.api.a.a(Unknown Source:34) at com.citrix.sdk.appcore.api.a.a(Unknown Source:67) at com.citrix.sdk.appcore.api.MamSdk.