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cityofaustin / atd-knack-finance-purchasing

The Finance and Purchasing application for Austin Transportation
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Troubleshooting access issue - J. Nunez #20

Closed dianamartin closed 5 years ago

dianamartin commented 5 years ago

Joann Nunez Finance

Emailed

We can’t get into OPRAS; do you know if it is an application problem?

dianamartin commented 5 years ago

I emailed them back to see if it was a cache issue

I just tried logging in and was able to get in fine.

Have y’all cleared your cache on your browser’s recently? If you’re using Chrome to open the application, here’s a link on how to clear the cache: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

So, clear your cache and then try accessing the Finance and Purchasing site again: https://atd.knack.com/finance-purchasing#home/

dianamartin commented 5 years ago

Joann confirmed she was able to get in

Okay, I can now. But earlier no one could.