search

cityofaustin / atd-knack-finance-purchasing

The Finance and Purchasing application for Austin Transportation
1 stars 0 forks source link

Log-In Issues: D. Smith #44

Closed dianamartin closed 4 years ago

dianamartin commented 4 years ago

David Smith Parking Meters

emailed me

I was unable to access my account and cannot reset my password for the Purchasing website this morning. Can you please help.

I emailed

When you try to reset your password what’s it doing? Also, which log in option are you trying to do? If you choose Non-COA Sign-In, I believe you can reset your password. I would try the white “Sign In” button first though. Either describe what’s happening of provide a screen shot of any error messages you’re getting.

He replied

When I used the white login button it did not recognize my password and would not allow me to rest it. I tried the Non-COA login, was sent an e-mail with a link that I used to reset my password. When I tried to login in with the new password it showed a username/password error and would not let me in. Retried the white login in button and it still will not recognize my password.

Not sure what happened. Use Chrome. Used on Friday with no issues. Normally password and login are saved.

dianamartin commented 4 years ago

I called him back and walked him through clearing his web browsing. Then refreshed and re-logged in, it took him to city's log-in page and he was able to enter his new network password. That fixed his access to the Finance and Purchasing system and the Data Tracker.