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cityofaustin / atd-knack-finance-purchasing

The Finance and Purchasing application for Austin Transportation
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Account Access: Marisol B. #46

Closed dianamartin closed 4 years ago

dianamartin commented 4 years ago

Marisol B. OOD

emailed me

I’m having issues logging into the Knack system is this something you can help me with?

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dianamartin commented 4 years ago

I emailed Marisol to see if she could get on a screen share/call so that I could see what was happening. When she tried to log in using the COACD button, she'd get an error message. It referenced a different email address than her work email.

I called CTM to see if they could identify the issue. The help desk agent said they'd have to remote in to fix the issue. Have reached out to the user to get computer name so that CTM can remote in and fix the problem.

amenity commented 4 years ago

@dianamartin check w/ Marisol

dianamartin commented 4 years ago

Had instructed Marisol to call CTM to get this issue resolved.

Emailed user today (11/18)

Just following up on this. Did you get this resolved with CTM and are able to log into the Finance and Purchasing app with your COACD credentials? I’m trying to close the issue I have open regarding this issue you have.

dianamartin commented 4 years ago

User emailed to confirm it's working

Yes ma’am it’s working.