ATD Cameras don't display consistently.

cityofaustin / ctxfloods

Central Texas Floods

11 stars 5 forks source link

ATD Cameras don't display consistently. #428

Open Niicck opened 5 years ago

Niicck commented 5 years ago

Even when the camera_image is available in our database, they won't show up on ctxfloods frontend. This seems to only happen sometimes. Here's an image that was in our backend, but not our frontend:

id | camera_id | url | uploaded_at 65014 | 9 | http://162.89.13.145/CCTVImages/CCTV539.jpg | 2019-01-08 18:04:44.054458

mateoclarke commented 5 years ago

This might be a bug occurring because of a DNS migration that happened recently. Its on our backlog to investigate but also raising this issue to @johnclary.

johnclary commented 5 years ago

It would seem that the image URLs are available so long as you're not on a City of Austin network (wired or wireless), otherwise you get a 404 or 504 error.

I thought this issue was unique to our new Cameron Rd. location, where we're experiencing connection issues with a number of COA resources.

@Niicck i'm curious, can you reach this ADFS service when experiencing this issue? https://sts.austintexas.gov/federationmetadata/2007-06/federationmetadata.xml

mateoclarke commented 5 years ago

yup, works for me on my home wifi network.

johnclary commented 5 years ago

it also works on wifi at our Barton Oaks office, but not on the wired network. so, yeah, go figure. i'll escalate to CTM.

Niicck commented 5 years ago

I think the issue I'm experiencing might be a problem with my own code. Because the bug happens inconsistently, even from the Faulk Public Library wifi. On Tuesday they didn't display on the frontend, but I could view the images if I went to the link address manually. And today they do display on the frontend.

Niicck commented 5 years ago

@johnclary Hi John. Testing this issue at OTC. The ATD cameras are not visible for us. But, we are able to download the ADFS XML from the same office.

johnclary commented 5 years ago

Thanks @Niicck. What the hecking heck. I'm escalating this with CTM networking.