cityofaustin / techstack

Project management for the City of Austin's new digital service delivery platform, Austin.gov.
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Site search #258

Open amenity opened 6 years ago

amenity commented 6 years ago

As a resident, I want to search website content in order to find information relevant to me.

MVP

Where to start?


Old

Residents will be able to enter words in the search bar and receive a list of relevant content.

User flow

Mocked this up as part of the permitting process transition. Sketch file shows specific use case moving from Residential Permitting topic page to Residential Permitting Resource: Applications & Forms within search template/function.

There are opportunities for refined interaction design. Looking to @mateoclarke @ifsimicoded and @toribr to elaborate there :)

Sketch file: https://drive.google.com/open?id=1L14iZVx8KrXRDUs8mfa5hz1lZ3DWELXd

screen shot 2018-05-18 at 2 33 16 pm


screen shot 2018-05-18 at 2 33 59 pm


screen shot 2018-05-18 at 2 34 15 pm

Popular Search

Other government websites, like Gov.uk and Mass.gov, surface popular services on their homepage. We considered making this a part of our experience. Assuming people use service and topic pages primarily, should popular pages show up there instead of homepage?

Examples

screen shot 2018-01-12 at 3 18 22 pm

Resident Value

Could potentially help residents understand service relationships via topics, or at the least- help them discover city services they did not know existed and that are regularly used/visited.

Aha! Link: https://desi1.aha.io/features/RT-328

mateoclarke commented 6 years ago

@cthibaultatx, this issue needs update mocks. We had old ones in https://github.com/cityofaustin/janis/issues/36

amenity commented 6 years ago

Related: "By using supervised machine learning we’ve been able to tag most of the content on GOV.UK to a subject-based taxonomy in just 6 months. If we’d done this manually it would have taken years at best. At worst, we might never have been able to do it." - Gov.UK

desigonz commented 4 years ago

Evidence of the growing need for site search :) https://github.com/cityofaustin/alpha-feedback/issues/174