Open amenity opened 6 years ago
@cthibaultatx, this issue needs update mocks. We had old ones in https://github.com/cityofaustin/janis/issues/36
Related: "By using supervised machine learning we’ve been able to tag most of the content on GOV.UK to a subject-based taxonomy in just 6 months. If we’d done this manually it would have taken years at best. At worst, we might never have been able to do it." - Gov.UK
Evidence of the growing need for site search :) https://github.com/cityofaustin/alpha-feedback/issues/174
As a resident, I want to search website content in order to find information relevant to me.
MVP
Where to start?
Old
Residents will be able to enter words in the search bar and receive a list of relevant content.
User flow
Mocked this up as part of the permitting process transition. Sketch file shows specific use case moving from Residential Permitting topic page to Residential Permitting Resource: Applications & Forms within search template/function.
There are opportunities for refined interaction design. Looking to @mateoclarke @ifsimicoded and @toribr to elaborate there :)
Sketch file: https://drive.google.com/open?id=1L14iZVx8KrXRDUs8mfa5hz1lZ3DWELXd
Popular Search
Other government websites, like Gov.uk and Mass.gov, surface popular services on their homepage. We considered making this a part of our experience. Assuming people use service and topic pages primarily, should popular pages show up there instead of homepage?
Examples
Resident Value
Could potentially help residents understand service relationships via topics, or at the least- help them discover city services they did not know existed and that are regularly used/visited.
Aha! Link: https://desi1.aha.io/features/RT-328