City service status

[gumbeauuu]

User story

As a resident, I want to be able to see at-a-glance the status of major city services, so that I understand how it will impact me.

Background

Boston.gov has a block on their homepage that indicates the status of major city services, and include a short description with critical information.

Services a few of the categories seem like they've been added in as part of their COVID-19 response.

• street cleaning
• city building hours
• city department hours
• trash and recycling
• parking meters
• tow lot
• meal sites for youth
• public transit
• restaurant and bars
• city construction

Abstract branch

This is part of the COVID-19 ideas branch https://share.goabstract.com/159b79d2-7088-4f82-8c3e-4daba9287ee7

[wilhitem]

for further information on how this might be helpful. I am somewhat aware of some of the complaints and think these are examples where content/design would be helpful in establishing trust.

ARR I talked to leadership in ARR about how things are going and they said that:

• They have been losing drivers because commercial DL's are so in demand for delivery right now and we can't compete with the pay right now. This means services are slower so they are getting lots of complaints about trash getting picked up later
• People don't know what to do with their large trash pick up - we are seeing alot of complaints around this in the alpha feedback since those pick ups have been paused.

People are getting frustrated with the city because they don't have insight into what's happening and we aren't being transparent or thinking of how to communicate these problems.

WIC:

• there call volume has increased by 4X during covid and they aren't able to respond to all things same day.
• This is anxiety inducing as people need to feed their families.
• They've also changed their procedure for how to get SNAP cards filled where you have to come in person and "drive through" instead of going inside/etc. there isn't any content on that process and what to expect.

Code: Code violation inspections have been paused and they are just now spinning those up again from what i know.

• Some will be virtual and some can't be done virtual.
• i'm guessing there will be people who have to be in person and will be concerned about the risk of exposure to an inspector that is entering their space in order to complete inspection.
• How do we communicate the risk/safety precautions/why its not eligible for virtual inspections?

[gumbeauuu]

@toribr not sure if you had seen Marni's comment above 👆