cityofaustin / techstack

Project management for the City of Austin's new digital service delivery platform, Austin.gov.
11 stars 3 forks source link

Formstack forms are not saving and resuming #4350

Closed Jo-Dwyer closed 4 years ago

Jo-Dwyer commented 4 years ago

On forms made in the Formstack folder Municipal Court, some are not allowing use of the 'save and resume' function. The button is not responsive on any of the forms within Prosecutor subfolder, but are working in the Judiciary subfolder.

For example: https://cityofaustin.formstack.com/forms/misdemeanor_deferral_prosecutors

Full folder: https://cityofaustin.formstack.com/admin/form/dashboard/folder/206922

To Reproduce

Steps to reproduce the behavior example:

  1. Go to https://cityofaustin.formstack.com/forms/misdemeanor_deferral_prosecutors
  2. Click on save and resume
  3. See error

Current behavior

No response, not even an error

Expected behavior

I expect it to save and give me a link to return to the form or email myself the link as it is on other forms

Device and browser

Additional context

Niicck commented 4 years ago

Copy of Basic Traffic Deferral (from Prosecutor subfolder) (original has broken save + resume) https://cityofaustin.formstack.com/admin/form/builder/3862505/build https://cityofaustin.formstack.com/forms/basic_traffic_deferral_copy_1

Copy of Judgement Form (from Judiciary subfolder) (original has working save + resume) https://cityofaustin.formstack.com/admin/form/builder/3862504/build https://cityofaustin.formstack.com/forms/judgment_form_copy_1

Niicck commented 4 years ago

Fixed by formstack support. We have a negative number in one of our fields.

Screen Shot 2020-05-01 at 8 24 32 AM