Create Service page "Contact 3-1-1"

[Jo-Dwyer]

Make sure to add the label "Content debt." If available, add the appropriate "Content type" or "Feature" label.

What is the URL? https://joplin.herokuapp.com/admin/pages/560/edit/#tab-content

Have you documented this via the author notes field in Joplin?

• [x] Yes!
• [ ] No, but I'll do it now

Describe the content debt.

• [ ] Create a new service page to Contact 3-1-1
• [ ] Remove information re: contacting 3-1-1 from the department page
• [ ] Fact check:
  • [ ] Can a resident use the phone number, app, and online request to do all of the same tasks?
  • [ ] Is the email address only for feedback vs 3-1-1 inquiries? If so, remove it (noted as a strikethrough here).

Providing uncomplicated access to City services and information Our City's All Day, Any Day, Info Center When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year. Dial 3-1-1 or 512-974-2000. ~~Social Media We want to share more information about Austin 3-1-1 with you. Connect with us on Facebook. We are also on Twitter and Instagram!~~ Austin 3-1-1 Mobile App On the go and need to report an issue to the City of Austin? Download the Austin 3-1-1 mobile app today! You can report potholes, graffiti, loose dogs, and much more with just a few clicks. You can even snap a picture to include with your request. Download the app by going to Google Play or the App Store and searching Austin 311. You can also check the status of your mobile app Service Request or see other requests that have been submitted through the app. Online Service Request Quickly and easily complete a Service Request online for many City of Austin services. You can also check the status of any 3-1-1 Service Request. ~~Email We want to hear what you have to say. To share a concern, comment or compliment about Austin 3-1-1 send us an email by clicking on the link or email austin311@austintexas.gov.~~

What is the long-term, ideal solution for this content debt? This is the solution: a service page to contact 3-1-1.

Is this related to a feature request issue? (Add the issue number below and add the issue as a dependency.) no.

What approvals will be needed to publish this content change?

WebSPOC 3-1-1

[sammodabber]

@Jo-Dwyer Make sure this is still necessary