Right now, even with the issue template, a lot of Q&A type issues are still raised in GH issues.
And when people do post questions (which are often the same questions) on the recommended channels - Gitter and the mailing list, the existing channels are not optimized for Q&A, resulting in a high signal to noise ratio that dilutes the value of chats/discussions that happen on those channels.
Now that the project is using CodeQL, why not take advantage of GH Discussions as well? It's free for open source projects and they released StackOverflow like Q&A functionality this year.
Perhaps this ideas repo can even be repurposed to use Discussions if the @ckan/core team prefers to experiment on this repo first (IMHO, the Discussions model is a better fit for this Ideas repo anyways).
Right now, even with the issue template, a lot of Q&A type issues are still raised in GH issues.
And when people do post questions (which are often the same questions) on the recommended channels - Gitter and the mailing list, the existing channels are not optimized for Q&A, resulting in a high signal to noise ratio that dilutes the value of chats/discussions that happen on those channels.
Now that the project is using CodeQL, why not take advantage of GH Discussions as well? It's free for open source projects and they released StackOverflow like Q&A functionality this year.
Some example OSS projects that use GH Discussions for reference. https://github.com/ImageMagick/ImageMagick/discussions https://github.com/vercel/next.js/discussions
Perhaps this ideas repo can even be repurposed to use Discussions if the @ckan/core team prefers to experiment on this repo first (IMHO, the Discussions model is a better fit for this Ideas repo anyways).