Implement mechanism(s) for gathering user satisfaction score

clarin-eric / VLO

Virtual Language Observatory

GNU General Public License v3.0

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Implement mechanism(s) for gathering user satisfaction score #165

Closed twagoo closed 6 years ago

twagoo commented 6 years ago

In the context of EOSC-hub we have to collect and report on user satisfaction for several services including the VLO. The VLO will be the first CLARIN service deployed in EOSC-hub and therefore the first for which we should start reporting. The exact metric is not yet defined. See what we can implement and integrate into the application itself, ideally using exisiting solutions.

Ideas:

Within the interface, include controls for users to indicate whether they like the result/view/content ("Is this helpful?")
A dialogue just asking the user to rate the application
....

Would be nice to collect some good examples...

twagoo commented 6 years ago

See https://legacy.gitbook.com/book/h2020-westlife-eu/satisfaction-plugin/details for an example/inspiration (python script)

twagoo commented 6 years ago

Ideally we give the user the option (should be optional!) to provide comments via text box upon or after submitting the rating.

Further ideas:

Make a simple panel with Ajax (fallback) links for each of the ratings. Send this as an action event to Piwik via the back end to ensure submission. Piwik can be used as a back end to store the ratings for various applications. Probably we cannot store the extra comments there though.
Store start time of session in session object and hide the feedback panel until a certain time (1 minute?) has passed. Update this via Ajax on search updates as users may spend most or all of their time searching/exploring without page reloads.

twagoo commented 6 years ago

Rating submission to a CouchDB backend now works and data can be retrieved using a query like the following:

curl -X POST http://vlo_couchdb:5984/ratings/_find \
  -d '{"selector": {}, "fields": ["rating_value","comment"]}' \
  -H "Content-Type: application/json"