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clariusdev / solum

APIs for OEMs to Create Standalone Applications
https://www.clarius.com
BSD 3-Clause "New" or "Revised" License
16 stars 10 forks source link

Connection dropping on Windows after 5-7 seconds #10

Closed lydiazoghbi closed 2 years ago

lydiazoghbi commented 2 years ago

Hello! I was trying to set up the OEM API on Windows (using the older version 8.6.0), and I'm having a lot of trouble establishing a reliable connection. a) It is generally really hard to connect to the probe, I get an error message saying "permission denied" when I try to turn on/off the probe after connecting in the BLE tab, and b) once I do connect and manage to get the TCP connection going and stream the US images, the connection lasts for 5-7 seconds max, and then just drops. I've compiled the package on Linux (Ubuntu 20, eventually I just installed the QT creator suite and got Qt3DExtras from there to be able to compile the code in a terminal), and it works like a charm. Has this ever been reported before, or do you have any suggestions? I tried running the OEM app from 3 different windows machines and I observed the same exact problem.

Thanks for any feedback!

P.S. - I know that the new binaries are released but I currently need V8.6.0.

clariusk commented 2 years ago

what is the serial # of your device?

lydiazoghbi commented 2 years ago

It's C3HD042007A0574.

clariusk commented 2 years ago

thanks, I do not see that the license has been purchased/enabled - I do see however the Cast API. For OEM API, we just support companies creating products with Clarius devices, individuals with single probes are not currently supported and are requested to use the Cast or the Mobile APIs

lydiazoghbi commented 2 years ago

Thanks for the response! I'll follow up with the customer support, my lab purchased the OEM and it did go through but I do see that my license is only valid for like 80 more days. That was very helpful.