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classyllama / ClassyLlama_AvaTax

This extension has been deprecated in favor of https://github.com/avadev/Avalara-AvaTax-for-Magento2
Open Software License 3.0
23 stars 15 forks source link

1.4.9 Not Working After Upgrade to 2.2.7 #220

Closed joshuaqueenava closed 5 years ago

joshuaqueenava commented 5 years ago

{}Account Name:{} {}Account Number(s):{} {}Company Code(s):{} {}ERP Version:{} Magento Community 2.2.7 {}AvaTax Integration Version:{} ClassyLlama 1.4.9 {}AvaTax Adapter Version:{} N/A {}OS/Browser Version:{} Windows/Chrome {}Repro Frequency{} 100%

{}Description:{} We are running into an odd issue that I've not seen before. We had your extension installed in both our staging and production environments with no problems. Recently we upgraded to 2.2.7 in both of those environments. After the upgrade the Avatax options are not showing under Stores->Configuration->Sales->Tax. When I went to troubleshoot, the extension isn't even listed when I run bin/magento module:list. I've tried running setup:upgrade again with no luck. I've also got the same problem locally, so I tried deleting my entire vendor directory and running a fresh composer install. Same issue.

Sorry for the long winded description but I've never had this happen before and I'm not seeing anything that I can tell would cause it. Not noticing it with any of our other composer modules. Have you guys run across any issues with 2.2.7? Any ideas what is causing the strange behavior?

{}Steps to Reproduce:{} Attempt to install 1.4.9 from composer

{}Expected Result:{} Install/update successful

{}Actual Result:{}

{}Attachments/Documentation:{}

joshuaqueenava commented 5 years ago

Recorded meeting: https://avalara1-my.sharepoint.com/:v:/g/personal/joshua_queen_avalara_com/Ea3_tJg3hoNOpZWFhv5vdUwBtk_92de90vp2sUJEZf3Fpw?e=jnCYcA

rsisco commented 5 years ago

An internal ticket has been created to look into this issue.

joshuaqueenava commented 5 years ago

Any updates on this ticket? @rsisco

prestonchoate commented 5 years ago

@joshuaqueenava The internal task for this is on my list of things to look into this week. I have a couple of other things ahead of this one currently, but can you get me in touch with the user? This is one where I will likely have to work directly with them in order to determine what is happening. We have used this extension on 2.2.7 and haven't seen this issue.

joshuaqueenava commented 5 years ago

@prestonchoate did you get a chance to work with Cody on this? I don't see anything after I put the two of you in touch. Just checking as I am updating my case.

joshuaqueenava commented 5 years ago

Pinging customer again. If he does not respond within 7 days, case will close automatically.

erikhansen commented 5 years ago

Avalara has shifted how they are handling support for this extension and are no longer providing support via Github issues. If you are still experiencing this issue, please contact support@avalara.com