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classyllama / ClassyLlama_AvaTax

This extension has been deprecated in favor of https://github.com/avadev/Avalara-AvaTax-for-Magento2
Open Software License 3.0
23 stars 15 forks source link

AvaTax Not Working - Latest Version (1.5.0) #223

Closed joshuaqueenava closed 5 years ago

joshuaqueenava commented 5 years ago

{}Account Name:{} {}Account Number(s):{} {}Company Code(s):{} {}AvaTax Environment:{} Both Prod and Sandbox {}ERP Version:{} Magento 2- Although connector signature report has Magento 1.8.1.0 {}AvaTax Integration Version:{} Magento 1.8.0 {}AvaTax Adapter Version:{} Magento 1.8.0 {}OS/Browser Version:{} {}Repro Frequency{}

{}Description:{} magento 2 user getting no tax calculation in their online store. See screenshot.

acct# and license key validate, company code is correct. Screenshot attached.

I made sure that the ship-to address validates and is in a nexus state: 195 Broadway New York, NY 10007

from 1/3/19-

This customer called back in regarding this matter; they are reporting in their sandbox, their acct is not validating addresses getting this error " There is missing or incorrect information. See Details below and complete the form. Service not enabled.'" confirmed that their AvaTax Calc was not enabled in sandbox created a new case as well ------- for the connector

customer reporting that their ------- is still not connecting, however it is, apparently the issue appears to be that their new Magento is not connecting

tried reviewing the https://github.com/classyllama/ClassyLlama_AvaTax/blob/develop/docs/getting-started.md to configure

we went through this link as well https://raw.githubusercontent.com/classyllama/ClassyLlama_AvaTax/develop/docs/images/configuration_screenshot_2.0.0-rc1.png

{}Steps to Reproduce:{} from 12/19/18-

i turned on an audit but got no tax call from Magento2

From 1/3/19

we went through their settings etc and still not able to to push a tranasction through as well \Customer case was originally assigned to our Tier 2 tech support team however it appears to have gottenre-assigned a couple of times so looks to have been lost in the shuffle

{}Expected Result:{}

{}Actual Result:{}

{}Attachments/Documentation:{}

joshuaqueenava commented 5 years ago

Are there any updates on this ticket? @prestonchoate

prestonchoate commented 5 years ago

I think I actually talked to this person via our direct support email. Can you verify that I resolved his issue? The taxable countries config value was not being retrieved correctly on his site for some odd reason. I advised him to just set the values in the admin for that at the store level and it resolved the problem.

joshuaqueenava commented 5 years ago

Bryan responded and confirmed. Thanks @prestonchoate