Closed joshuaqueenava closed 5 years ago
alliduncan
commented
5 years ago @joshuaqueenava The issue above references an example attached, but I don't see an attachment. Also, per our phone conversation yesterday, we determined there is no actionable item for Classy Llama at this time. We recommended the merchant use a higher debugging setting to identify issues should they happen again. Please confirm.
joshuaqueenava
commented
5 years ago @alliduncan I inquired as to whether Classy Llama wanted a ticket open for this issue. I had opened this because the Classy Llama team asked that I do open a ticket.
alliduncan
commented
5 years ago @joshuaqueenava Gotcha. No worries. I just wanted to make sure. Thanks.
erikhansen
commented
5 years ago Avalara has shifted how they are handling support for this extension and are no longer providing support via Github issues. If you are still experiencing this issue, please contact support@avalara.com
Sorry for the delay in replying to this issue.
{}Account Name:{} {}Account Number(s):{} {}Company Code(s):{} {}ERP Version:{} Magento 2.1 {}AvaTax Integration Version:{} {}AvaTax Adapter Version:{} {}OS/Browser Version:{} Windows/Chrome {}Repro Frequency{} Low
{}Description:{} Customer is seeing some transactions being canceled without authorization or anyone canceling them:
"
Hello Support,
In working in -------------, we discovered an unusual and Urgent issue regarding Avatax. It appears that for some reason Avatax is marking orders as Canceled, even though they have been Shipped and Invoiced.
We are using Magento ver 2.1.7 Cloud
Please find our example attached. Please let me know what other information I should provide.
Project Manager"
{}Steps to Reproduce:{} Review Order Sync Queue Observe canceled orders
{}Expected Result:{} Orders are only canceled when appropriate or performed by Magento Admin User(s).
{}Actual Result:{}
{}Attachments/Documentation:{}