Closed dsalgaciello closed 5 years ago
@dsalgaciello Avalara has shifted how they are handling support for this extension and are no longer providing support via Github issues. If you are still experiencing this issue, please contact support@avalara.com
Sorry for the delay in replying to this issue.
Preconditions
Steps to reproduce
if a state is not enabled in Avalara, it does not display any tax rates at all in the cart or checkout, even if there is a tax rule for that state in the magento admin that it should be falling back to although we have the setting to fall back to magento native tax calculation.
In the extension configuration section avatax-advanced error Handling setting there is a the error section, which defines what to if there is an error when retrieving taxes from the avatax api. Here you have two options: once is Disable checkout & show error message - with this option the extension will prevent users and admins from placing orders. We have chosen: "allow checkout & fall back to native magento tax calculation (no error message)", so it should allow to default back to magento native without errors, when there is no state tax are not set in avalara. Is that correct? or am I missing something? The extension is suppose to allow fallback to magento native tax rules and allow users and admins to place an order without errors.
Expected result
Actual result