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clearlinux / swupd-client

Software update client
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swupd communicating with server time out #905

Closed chiachuanwu closed 5 years ago

chiachuanwu commented 5 years ago

~$>sudo swupd bundle-list encounter slow response from swupd server , error log as below:

Error: Curl - Communicating with server timed out
Error: Curl - Communicating with server timed out - 'https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar'
Waiting 10 seconds before retrying the download
Retry #1 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar
Error: Curl - Communicating with server timed out - 'https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar'
Waiting 20 seconds before retrying the download
Retry #2 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar

Environment (please complete the following information):

$ swupd info
Installed version: 28460
Version URL:       https://download.clearlinux.org/update/
Content URL:       https://download.clearlinux.org/update/
otaviobp commented 5 years ago

This looks like a problem in the network. Can you use curl to download files?

curl https://cdn.download.clearlinux.org/update/version/format27/latest

If not, try to restart the network manager:

sudo systemctl restart NetworkManager

And if you are on a proxy environment check your proxy configurations.

chiachuanwu commented 5 years ago

Hi @otaviobp thanks for reply. i tried steps below , seems not the proxy the configuration problem, not sure is the swupd problem itself.

buildat@clr-kblnuc ~ $
buildat@clr-kblnuc ~ $ curl https://cdn.download.clearlinux.org/update/version/format27/latest
29050
buildat@clr-kblnuc ~ $ sudo swupd bundle-list
Error: Curl - Communicating with server timed out
Error: Curl - Communicating with server timed out - 'https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar'
Waiting 10 seconds before retrying the download
Retry #1 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar
Error: Curl - Communicating with server timed out - 'https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar'
Waiting 20 seconds before retrying the download
Retry #2 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar
Error: Curl - Communicating with server timed out - 'https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar'
Waiting 40 seconds before retrying the download
Retry #3 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar
castulo commented 5 years ago

@chiachuanwu can you try running the command with the --debug flag to see if we get more info? $ sudo swupd bundle-list --debug

chiachuanwu commented 5 years ago

hi @castulo thanks for the reply, below is the debug log :

buildat@clr-kblnuc ~ $ sudo swupd bundle-list --debug
2019-04-29 09:15:35 (src/globals.c:786)           Experimental option --debug. Not fully supported yet.
2019-04-29 09:15:35 (src/curl.c:131)              Debug: Curl - check_connection url: https://cdn.download.clearlinux.org/update/
2019-04-29 09:15:35 (src/curl.c:171)              Debug: Curl - Download error - (5) Couldn't resolve proxy name
2019-04-29 09:15:35 (src/curl.c:221)              Debug: Curl - Trying fallback CA path /usr/share/ca-certs/.prebuilt-store/anchors
2019-04-29 09:15:35 (src/curl.c:131)              Debug: Curl - check_connection url: https://cdn.download.clearlinux.org/update/
2019-04-29 09:15:35 (src/curl.c:171)              Debug: Curl - Download error - (5) Couldn't resolve proxy name
2019-04-29 09:15:35 (src/curl.c:232)              Error: Failed to connect to update server: https://cdn.download.clearlinux.org/update/
2019-04-29 09:15:35 (src/curl.c:236)              Possible solutions for this problem are:
        Fix the system clock
        Run 'swupd info' to check if the urls are correct
        Check if the server SSL certificate is trusted by your system ('clrtrust generate' may help)
2019-04-29 09:15:35 (src/curl.c:530)              Debug: Curl - Start sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar
2019-04-29 09:15:35 (src/curl.c:418)              Debug: Curl - process_curl_error_codes - curl_ret = 5
2019-04-29 09:15:35 (src/curl.c:421)              Error: Curl - Could not resolve proxy
2019-04-29 09:15:35 (src/curl.c:539)              Debug: Curl - Complete sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar, status=7
Waiting 10 seconds before retrying the download
Retry #1 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar
2019-04-29 09:15:45 (src/curl.c:530)              Debug: Curl - Start sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar
2019-04-29 09:15:45 (src/curl.c:418)              Debug: Curl - process_curl_error_codes - curl_ret = 5
2019-04-29 09:15:45 (src/curl.c:421)              Error: Curl - Could not resolve proxy
2019-04-29 09:15:45 (src/curl.c:539)              Debug: Curl - Complete sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar, status=7
Waiting 20 seconds before retrying the download
Retry #2 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar
2019-04-29 09:16:05 (src/curl.c:530)              Debug: Curl - Start sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar
2019-04-29 09:16:05 (src/curl.c:418)              Debug: Curl - process_curl_error_codes - curl_ret = 5
2019-04-29 09:16:05 (src/curl.c:421)              Error: Curl - Could not resolve proxy
2019-04-29 09:16:05 (src/curl.c:539)              Debug: Curl - Complete sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar, status=7
Waiting 40 seconds before retrying the download
Retry #3 downloading from https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar
2019-04-29 09:16:45 (src/curl.c:530)              Debug: Curl - Start sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar
2019-04-29 09:16:45 (src/curl.c:418)              Debug: Curl - process_curl_error_codes - curl_ret = 5
2019-04-29 09:16:45 (src/curl.c:421)              Error: Curl - Could not resolve proxy
2019-04-29 09:16:45 (src/curl.c:539)              Debug: Curl - Complete sync download: https://cdn.download.clearlinux.org/update//28950/Manifest.MoM.tar -> /var/lib/swupd/28950/Manifest.MoM.tar, status=7
Maximum number of retries reached
Failed to retrieve 28950 MoM manifest
Warning: Could not determine which installed bundles are experimental
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devpkg-attr
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devpkg-babl
devpkg-base
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devpkg-cairo
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devpkg-font-util
devpkg-fontconfig
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devpkg-libva
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devpkg-libwebp
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devpkg-libxkbcommon
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global
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machine-learning-mycroft
machine-learning-pytorch
machine-learning-tensorflow
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minicom
mixer
mkosi
mutt
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nautilus
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notmuch
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offlineimap
openblas
openldap
openmpi
openssh-server
openssl
openvswitch
os-clr-on-clr
os-core
os-core-dev
os-core-update
os-core-update-dev
os-core-webproxy
os-installer
os-testsuite
os-testsuite-graphics
os-testsuite-phoronix-desktop
os-testsuite-phoronix-server
p11-kit
package-builder
package-utils
parallel
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patch
perl-basic
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pidgin
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polkit
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wget
which
wpa_supplicant
x11-server
x11vnc
xemacs
xfce4-desktop
xfsprogs
xz
yasm
znc
zsh
zstd
chiachuanwu commented 5 years ago

I use this workaround, and swupd work as normal:

sudo mkdir /etc/systemd/resolved.conf.d/ && printf "[Resolve]\nDNSSEC=off\n" | sudo tee --append /etc/systemd/resolved.conf.d/dnssec.conf