Sync Glitch: Copies Made On Mobile Not Going To Desktop

[GitAlexToTheGreek]

Mobile version 7.3.8 on Android 13 PC version 7.2.17, Windows 11

Hi Alex et al,

An issue I noticed within the past few weeks is when I copy something on my phone, that copy is not automatically synced to the computer app, unless I first click on (open) the mobile app...only then does the pc app trigger with an alert displaying that copy.

I have not adjusted any settings on either app. Previous to this current scenario, I could copy something on mobile, then immediately paste it on pc a moment later.

Troubleshooting steps so far: clean-uninstalled the app from pc and reinstalled but no change to the bug.

Please let me know if this is a known glitch and if there's anything I can try on my end to fix it.

Cheers 👍

1)

https://user-images.githubusercontent.com/59787873/210915353-8b89bf0c-7922-48db-929e-1e48932307e2.mp4

2)

3)

https://user-images.githubusercontent.com/59787873/210915443-648a20aa-6ecf-44be-88db-8db86eb0e1c8.mp4

4)

[atrashler]

Hi!

The problem is that starting from Android 10 the app can not track clipboard in the background by default and this functionality need to be used differently or with extra app configuration.

Please check the instructions in app: 1) Settings -> Clipboard -> Track clipboard 2) Click on 'Yellow banner' once such is displayed 3) Choose one of the suggested scenarios to access the clipboard in the background.

On Fri, Jan 6, 2023 at 4:56 AM GitAlexToTheGreek @.***> wrote:

Mobile version 7.3.8 on Android 13 PC version 7.2.17, Windows 11

Hi Alex et al,

An issue I noticed within the past few weeks is when I copy something on my phone, that copy is not automatically synced to the computer app, unless I first click on (open) the mobile app...only then does the pc app trigger with an alert displaying that copy.

I have not adjusted any settings on either app. Previous to this current scenario, I could copy something on mobile, then immediately paste it on pc a moment later.

Troubleshooting steps so far: clean-uninstalled the app from pc and reinstalled but no change to the bug.

Please let me know if this is a known glitch and if there's anything I can try on my end to fix it.

Cheers 👍

1.

https://user-images.githubusercontent.com/59787873/210915353-8b89bf0c-7922-48db-929e-1e48932307e2.mp4

1.

[image: 1] https://user-images.githubusercontent.com/59787873/210915411-e806716b-2364-4891-9557-706aaa1e3e02.png

1.

https://user-images.githubusercontent.com/59787873/210915443-648a20aa-6ecf-44be-88db-8db86eb0e1c8.mp4

1.

[image: 2] https://user-images.githubusercontent.com/59787873/210915468-2479b3a2-601b-4cd9-bd79-b8058decb6fc.png

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[GitAlexToTheGreek]

Hey Alex! 🙂

I'm not seeing the "Track Clipboard" section, nor a yellow banner, the suggested scenarios, etc in either app...

...can you clarify?

Are you referring to the "Notification Style" section in the mobile app's Clipboard settings?

...if so, I've always had "Clipboard History" selected (as you can see above) and it's always worked correctly until recently.

[atrashler]

Hi!

If you do not see banners that the app should track clipboard correctly. Try to turn 'Notes from Clipboard' off and on to be sure that it is not a glitch (banners could only appear on mobile, on desktop the clipboard works stable on any version)

On Sat, Jan 7, 2023 at 6:15 PM GitAlexToTheGreek @.***> wrote:

Hey Alex! 🙂

I'm not seeing the "Track Clipboard" section, nor a yellow banner, the suggested scenarios, etc in either app...

[image: Screenshot_20230107_080305_Clipto] https://user-images.githubusercontent.com/59787873/211159888-7543331a-b8dd-4b65-ba28-919f46966db0.jpg

[image: Screenshot 2023-01-07 080405] https://user-images.githubusercontent.com/59787873/211159901-e5478447-1ae3-4220-ad99-b88e6ff7c41c.png

...can you clarify?

Are you referring to the "Notification Style" section in the mobile app's Clipboard settings?

[image: Screenshot_20230107_081022_Clipto] https://user-images.githubusercontent.com/59787873/211160098-07606ac8-592e-47ef-ac88-2e4efb8373f2.jpg

...if so, I've always had "Clipboard History" selected (as you can see above) and it's always worked correctly until recently.

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[GitAlexToTheGreek]

That did it! 😁

Working 👍

Cheers

[GitAlexToTheGreek]

Spoke too soon! 😕

It reverted back to the scenario where a copy made on the phone is not automatically sync'd to the desktop, and un-and-re-ticking "Notes from Clipboard" in the mobile app no longer fixes it.*

Time to officially classify it as a glitch?

(*As a refresher, the workaround I'm using is clicking on [opening] the CT mobile app [right after copying something] which then immediately triggers the desktop copy-confirmation notification, allowing me to proceed with an updated paste on the computer.)

[GitAlexToTheGreek]

Hi Alex,

Any further suggestions or news of a potential fix?

[GitAlexToTheGreek]

[inadvertently clicked the "close with comment" button a moment ago - this is still a current inquiry]

[GitAlexToTheGreek]

?

[atrashler]

Sorry for the delay. Sounds weird, because if the app does not display a note as 'Not synced' (marked with a red icon in the list) then it should be synced. Could you confirm that: 1) Clipto creates notes in the list whenever you copy something in other apps 2) But all these notes are not synced with the cloud (just saved locally) 3) These notes are not marked as 'not synced' in the list

On Sun, Jan 29, 2023 at 6:17 PM GitAlexToTheGreek @.***> wrote:

?

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[GitAlexToTheGreek]

Sorry for the delay. Sounds weird, because if the app does not display a note as 'Not synced' (marked with a red icon in the list) then it should be synced. Could you confirm that: 1) Clipto creates notes in the list whenever you copy something in other apps 2) But all these notes are not synced with the cloud (just saved locally) 3) These notes are not marked as 'not synced' in the list … On Sun, Jan 29, 2023 at 6:17 PM GitAlexToTheGreek @.> wrote: ? — Reply to this email directly, view it on GitHub <#106 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE5B3W66JCX5F5L7HGMFFT3WU2J3HANCNFSM6AAAAAATSUANW4 . You are receiving this because you commented.Message ID: @.>

Hey Alex,

Yes, to questions 1 & 3, however notes are being synced to the cloud...

https://i.imgur.com/xlzs3mj.mp4

[GitAlexToTheGreek]

Sorry for the delay. Sounds weird, because if the app does not display a note as 'Not synced' (marked with a red icon in the list) then it should be synced. Could you confirm that: 1) Clipto creates notes in the list whenever you copy something in other apps 2) But all these notes are not synced with the cloud (just saved locally) 3) These notes are not marked as 'not synced' in the list … On Sun, Jan 29, 2023 at 6:17 PM GitAlexToTheGreek @.**> wrote: ? — Reply to this email directly, view it on GitHub <#106 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE5B3W66JCX5F5L7HGMFFT3WU2J3HANCNFSM6AAAAAATSUANW4 . You are receiving this because you commented.Message ID: @.**>

Hey Alex,

Yes, to questions 1 & 3, however notes are being synced to the cloud...

https://i.imgur.com/xlzs3mj.mp4

-> Hey Alex,

Wondering if there's anything further to try?

Would attempting to reinstall either app do anything?

Is a bug fix possible?

Thanks...

[atrashler]

The problem is that I do not know how it is possible:) If a note is marked as synced then it is synced with the cloud. The only problem I see is that probably firewall or adblock or any other vpn-based mobile solution blocks some traffic from the app and response to it with 'delivery' status. Probably I am wrong in my conclusions, but I did not see any problems on server and client as well. Can recommend to check one more time, BUT with a freshly created account (at least it could exclude the dependency on existing data).

On Thu, Feb 16, 2023 at 3:22 AM GitAlexToTheGreek @.***> wrote:

Sorry for the delay. Sounds weird, because if the app does not display a note as 'Not synced' (marked with a red icon in the list) then it should be synced. Could you confirm that: 1) Clipto creates notes in the list whenever you copy something in other apps 2) But all these notes are not synced with the cloud (just saved locally) 3) These notes are not marked as 'not synced' in the list … <#m8025586027754811206> On Sun, Jan 29, 2023 at 6:17 PM GitAlexToTheGreek @.*> wrote: ? — Reply to this email directly, view it on GitHub <#106 (comment) https://github.com/clipto-pro/Android/issues/106#issuecomment-1407706259>, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE5B3W66JCX5F5L7HGMFFT3WU2J3HANCNFSM6AAAAAATSUANW4 https://github.com/notifications/unsubscribe-auth/AE5B3W66JCX5F5L7HGMFFT3WU2J3HANCNFSM6AAAAAATSUANW4 . You are receiving this because you commented.Message ID: @*.>

Hey Alex,

Yes, to questions 1 & 3, however notes are being synced to the cloud...

https://i.imgur.com/xlzs3mj.mp4

-> Hey Alex,

Wondering if there's anything further to try?

Would attempting to reinstall either app do anything?

Is a bug fix possible?

Thanks...

— Reply to this email directly, view it on GitHub https://github.com/clipto-pro/Android/issues/106#issuecomment-1432326505, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE5B3W3HFWR75U2XDX43ETDWXV6MBANCNFSM6AAAAAATSUANW4 . You are receiving this because you commented.Message ID: @.***>