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clipto-pro / Desktop

A comprehensive solution for convenient and efficient work with notes, snippets, clipboard, files, and other information that requires quick access via any device.
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Notes are gone / not syncing: An unexpected error has occurred #139

Closed yochananmarqos closed 2 years ago

yochananmarqos commented 2 years ago

The desktop application is neither displaying my saved notes nor syncing. When opening, it has a red banner:

An unexpected error has occurred Click the 'Bug' button to submit an error

Clicking the 'Bug' button opens a URL https://clipto.pro/#/note?id=XXXX, shows a large "Unavailable" icon and appears to do nothing.

Logging out / logging in of my account in the application appears to work, however nothing changes.

Running either the AppImage (running the app.asar with any version of Electron is no different) returns:

❯ ./clipto-7.2.17_40c65d76d57f625a8d1668f4f1b5edba.AppImage
Checking for update
[413272:0811/160353.214330:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[413272:0811/160353.214514:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[413272:0811/160353.700585:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[413272:0811/160353.700768:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
Update for version 7.2.17 is not available (latest version: 7.2.17, downgrade is disallowed).
checkForUpdatesAndNotify called, downloadPromise is null
Opening in existing browser session.
atrashler commented 2 years ago

Hi!

Have you tried to reinstall it?

On Fri, Aug 12, 2022 at 1:11 AM Mark Wagie @.***> wrote:

The desktop application is no longer syncing. When opening, it has a red banner:

An unexpected error has occurred Click the 'Bug' button to submit an error

Clicking the 'Bug' button opens a URL https://clipto.pro/#/note?id= and appears to do nothing.

Running either the AppImage (running the app.asar with any version of Electron is no different) returns:

❯ ./clipto-7.2.17_40c65d76d57f625a8d1668f4f1b5edba.AppImage

Checking for update

[413272:0811/160353.214330:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed

[413272:0811/160353.214514:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed

[413272:0811/160353.700585:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed

[413272:0811/160353.700768:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed

Update for version 7.2.17 is not available (latest version: 7.2.17, downgrade is disallowed).

checkForUpdatesAndNotify called, downloadPromise is null

Opening in existing browser session.

— Reply to this email directly, view it on GitHub https://github.com/clipto-pro/Desktop/issues/139, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE5B3W4M4T242BNQQTXJQHDVYV3BVANCNFSM56JXE4UQ . You are receiving this because you are subscribed to this thread.Message ID: @.***>

yochananmarqos commented 2 years ago

Yes, I did try that yesterday.

However, it's magically working today. :man_shrugging: I'll close the issue for now.

atrashler commented 2 years ago

Seems like it was a global issue of Google Services.

On Fri, Aug 12, 2022 at 6:06 PM Mark Wagie @.***> wrote:

Yes, I did try that yesterday.

However, it's magically working today. 🤷‍♂️ I'll close the issue for now.

— Reply to this email directly, view it on GitHub https://github.com/clipto-pro/Desktop/issues/139#issuecomment-1213214075, or unsubscribe https://github.com/notifications/unsubscribe-auth/AE5B3W56OMMEAKXPU6ADG2TVYZR6VANCNFSM56JXE4UQ . You are receiving this because you commented.Message ID: @.***>