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clipto-pro / Desktop

A comprehensive solution for convenient and efficient work with notes, snippets, clipboard, files, and other information that requires quick access via any device.
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Clipto Pro not working, also after reinstall #38

Closed christiandull closed 4 years ago

christiandull commented 4 years ago

Clipto Pro is not working correct. Clips are at 0 and not saved. The login also not working (it returns after i put my E-Mail and passwort, but still see "Sign In").

Reinstall don't help.

What can i do?

christiandull commented 4 years ago

The settings page is empty.

atrashler commented 4 years ago

Could you send the additional details: 1) the app version that you are trying to install 2) the desktop platform and its version (Windows/Linux/OSX) 3) the country where you are trying to sign in 4) have you installed the app before and which version

additionally: 1) try to login with the same account on our site and check if the notes are available across site and desktop app.

Waiting for your reply!

christiandull commented 4 years ago
  1. It first appears after a update (to 1.8.0 i think - before it was working). Now i run 1.8.6. Also when i run the old version 1.7.x it is no more running.
  2. I use Windows 10
  3. Germany (don't think it is a login problem, because the settings are not showing)
  4. See 1.

Additionally:

  1. It works on your site, also at my laptop and on my android mobile phone. Only not at my main pc.

I have made a video for you, there you can see what i see (reinstall or install of other versions don't change this):

https://www.dropbox.com/s/rgho8c2v0nsirar/CliptoPro.mp4?dl=0

atrashler commented 4 years ago

Could you try to find and remove a folder and try to login again? The folder should be somewhere here: C:\Users\\AppData\Roaming\Clipto Pro

christiandull commented 4 years ago

I removed the folder and reinstalled the program. Now it works fine. Thanks