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clipto-pro / Desktop

A comprehensive solution for convenient and efficient work with notes, snippets, clipboard, files, and other information that requires quick access via any device.
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Windows vsn 3.3.1 needs a workaround to open my account #79

Closed kirk-rs closed 4 years ago

kirk-rs commented 4 years ago

I finally figured out a workaround to open my account in Windows using a browser:

  1. In browser, go to https://clipto.pro

  2. Tap on "Open ClipTo in your browser"

  3. Tap "Sign In" at the top left of the browser window

  4. Choose the sign-in method (I always use the "E-mail" option)

  5. Enter your account details, and you should be in!

NOTE: the Windows App v3.3.1 NEVER permits login. It just hangs.

atrashler commented 4 years ago

Have you tried both methods to sign in on Windows? (the second merhod is by using “Sign In button with pressed Shift)

kirk-rs commented 4 years ago

Pressing Shift key while tapping "Sign In" button in browser: no change.

The only workaround that works is to skip the Windows app, use browser and choose "open ClipTo in your browser". Then sign-in works, and I can use ClipTo in browser, but the Windows app remains pretty much useless because I can't sign in.

On Wed, Aug 5, 2020 at 3:21 PM Alex Trashler notifications@github.com wrote:

Have you tried both methods to sign in on Windows? (the second merhod is by using “Sign In button with pressed Shift)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/clipto-pro/Desktop/issues/79#issuecomment-669551081, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABSA7PXO3SORZ3QRNYWPZ6LR7HLPVANCNFSM4PV4SNUQ .

-- --

Keith R "Kirk" Schlesinger, Ph.D.

listener / facilitator

*"Finding Our Way ... Together"*

mobile +1=478-235-5296 (text/voice 24/7)

atrashler commented 4 years ago

This is strange. The app uses the same site to sign in. Have you used the app before and which version? Probably you should try to clear application data (the location of the folder can be found in the same instruction that is available on sign in). If it also does not help, please try to pass the Sign In flow via another browser (which browser do you use now?)

kirk-rs commented 4 years ago

Also pressing shift key when tapping Sign In inside Windows app produces no result

On Fri, Aug 7, 2020 at 7:26 AM KEITH SCHLESINGER recon4all@gmail.com wrote:

Pressing Shift key while tapping "Sign In" button in browser: no change.

The only workaround that works is to skip the Windows app, use browser and choose "open ClipTo in your browser". Then sign-in works, and I can use ClipTo in browser, but the Windows app remains pretty much useless because I can't sign in.

On Wed, Aug 5, 2020 at 3:21 PM Alex Trashler notifications@github.com wrote:

Have you tried both methods to sign in on Windows? (the second merhod is by using “Sign In button with pressed Shift)

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/clipto-pro/Desktop/issues/79#issuecomment-669551081, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABSA7PXO3SORZ3QRNYWPZ6LR7HLPVANCNFSM4PV4SNUQ .

--

Keith R "Kirk" Schlesinger, Ph.D.

listener / facilitator

*"Finding Our Way ... Together"*

mobile +1=478-235-5296 (text/voice 24/7)

-- --

Keith R "Kirk" Schlesinger, Ph.D.

listener / facilitator

*"Finding Our Way ... Together"*

mobile +1=478-235-5296 (text/voice 24/7) website: reconsult.slack.com http://reconsult.slack.com/ -- anonymous login: join.in.2017@gmail.com -- password: recon2017

atrashler commented 4 years ago

Also pressing shift key when tapping Sign In inside Windows app produces no result On Fri, Aug 7, 2020 at 7:26 AM KEITH SCHLESINGER recon4all@gmail.com wrote: …

Could you check and one of the following: 1) if you have upgraded from any previous version, then clear application data as it is described in the instruction - https://clipto.pro/l/f91nrrark2saJahaA 2) try to pass sign in flow in the same browser as for “browser version of the app”. After you have entered login/password the app should display you “Yellow sign in button on a white page”. You need to click on it to complete the auth flow.

atrashler commented 4 years ago

@kirk-rs could you also try to use the official app from Windows Store?https://www.microsoft.com/store/apps/9PPGHCK93ZM9

kirk-rs commented 4 years ago

Uninstall ClipTo app, deletion of the AppData folder, and reinstallation of Windows app worked!

You must still press Shift key when signing in from inside the reinstalled ClipTo app to get your notes.

Also, the sign-in now seems to be persistent at least until computer reboot, which is nice. Manual sign-out still possible.

There was a fleeting notice in green above the app search bar about updating to a new version (maybe 3.4.0?) but it has disappeared. The download from ClipTo.pro website remains v3.3.1

Thanks for your help. I'm keeping the instructions handy in case the problem crops up again with a new upgrade.

On Fri, Aug 7, 2020 at 2:15 PM Alex Trashler notifications@github.com wrote:

@kirk-rs https://github.com/kirk-rs could you also try to use the official app from Windows Store? https://www.microsoft.com/store/apps/9PPGHCK93ZM9

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/clipto-pro/Desktop/issues/79#issuecomment-670716250, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABSA7PQEN6OTAB3RVSXJHPLR7RVGRANCNFSM4PV4SNUQ .

-- --

Keith R "Kirk" Schlesinger, Ph.D.

listener / facilitator

*"Finding Our Way ... Together"*

mobile +1=478-235-5296 (text/voice 24/7) website: reconsult.slack.com http://reconsult.slack.com/ -- anonymous login: join.in.2017@gmail.com -- password: recon2017

atrashler commented 4 years ago

The latest version is 3.4.0 on both Github and Wondows Store. On site the version will be updated soon. Thanks!

kirk-rs commented 4 years ago

Got 3.4.0 from Github. Installed without a hitch. Account sign-in persisted even after update.

However, once I signed out and tried to sign back in, the problem happens again. But now, there is an "Authorization" button that appears in the app, which opens a browser tab with your workaround instructions. Nice touch!

I deleted the ClipTo appdata folder but without uninstalling ClipTo.

When I reopened ClipTo, pressed Shift key + Sign-in button, I was able to sign in successfully. All seems well. No need to uninstall/reinstall as far as I can tell.

The sign-in once again persists until at least computer reboot (sleep/hibernate permit persistence).

Maybe you can automate the deletion of ClipTo appdata folder within the setup process to avoid all this complication?

On Sat, Aug 8, 2020 at 10:43 AM Alex Trashler notifications@github.com wrote:

The latest version is 3.4.0 on both Github and Wondows Store. On site the version will be updated soon. Thanks!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/clipto-pro/Desktop/issues/79#issuecomment-670954976, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABSA7PX3F4FJOPU6YTNMFDDR7WFCTANCNFSM4PV4SNUQ .

-- --

Keith R "Kirk" Schlesinger, Ph.D.

listener / facilitator

*"Finding Our Way ... Together"*

mobile +1=478-235-5296 (text/voice 24/7) website: reconsult.slack.com http://reconsult.slack.com/ -- anonymous login: join.in.2017@gmail.com -- password: recon2017

atrashler commented 4 years ago

Have added to the backlog your suggestions about deletion of appdata folder. Thanks!