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clonemeagain / attachment_preview

osTicket Plugin: Allows inline view of attachments
GNU General Public License v2.0
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Printing Ticket does not print image or PDF #36

Open ramrajone opened 5 years ago

ramrajone commented 5 years ago

Hi, I had never printed the ticket before, just tested and notice, images or PDF don't show up

I looked at this and it still does not work https://github.com/clonemeagain/attachment_preview/commit/9b5d0a6290e7b26325387728e89d8b40fa486353

ramrajone commented 5 years ago

update, it works for images, should it work for.PDF files too? because it does not work for pdf files

include/class.pdf.php change line: 42 from: $self->{$key} = $file->getData();

To: $self->imageVars[$key] = $file->getData();

include/mpdf/vendor/mpdf/mpdf/src/Config/ConfigVariables.php line: 265 from: 'ignore_table_percents' => false, 'ignore_table_widths' => false,

To: 'ignore_table_percents' => true, 'ignore_table_widths' => true,

https://forum.osticket.com/d/93661-resolved-images-not-appearing-in-print/21

clonemeagain commented 5 years ago

Were you expecting attachments to appear inside a printout? Hmm, at this time, no, doesn't work that way. If you would like that feature, there are possible hacks we could make, but it doesn't look possible as a Plugin-only feature at the moment, and MOD's are a bit hackish.. and hard to maintain.

If you wanted to write it, and submit a PR, by all means!

You'd have to do something in the ticket-print.tmpl.php file, around: https://github.com/osTicket/osTicket/blob/develop/include/staff/templates/ticket-print.tmpl.php#L240 to get it to insert them. Probably harder than I think..