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clonemeagain / osticket-slack

a Slack plugin for osTicket
MIT License
47 stars 34 forks source link

Issue - Task id \ Ticket id #11

Open 00nemo00 opened 6 years ago

00nemo00 commented 6 years ago

Hello the system works, but we have noticed that when a new Task is inserted and the id already corresponds to that of an existing ticket, in Slack the ticket with the corresponding id is inserted. An example, it is difficult to explain, a Task is created today with id in mysql 69 (tasks.php? Id = 69) if there is already a ticket with this id (tickets.php? Id = 69), in Slack, erroneously, the ticket is inserted, as if it had just been added.

clonemeagain commented 6 years ago

Hmm, interesting. I don't really play with tasks, but I'll have a look and see what's happening. Cheers for the report mate.

00nemo00 commented 6 years ago

Good! it would be useful to insert only a Department ticket into a slack channel Example ticket for the Voip department in the slack channel #voip