search

clonemeagain / osticket-slack

a Slack plugin for osTicket
MIT License
47 stars 34 forks source link

Can we hide the subject in the message? #15

Open noname729 opened 6 years ago

noname729 commented 6 years ago

I have already removed the %{slack_safe_message} from the command. However, since sometimes the subject will also show some confidential information, would that be possible to hide it when a new ticket message is sent?

clonemeagain commented 5 years ago

Apologies mate, was on holiday overseas when this came in. The template you've edited applies to the message itself, not the subject. If your subjects are confidential, then you probably shouldn't be sending them via third parties, currently there is no feature/option within the plugin to edit the subjects or filter them. Could add at some point though.