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clonemeagain / osticket-slack

a Slack plugin for osTicket
MIT License
47 stars 34 forks source link

Via Email: custom form errors #16

Open clonemeagain opened 5 years ago

clonemeagain commented 5 years ago

From an email:

If my customers create tickets with self-defined forms they just get errors on their browser. In Internet Explorer a page shows up: "this page cannot be displayed" and Chrome just says: "Something went wrong". I set my Osticket Installation to Debug mode and it logged this:

Slack posting issue! Error sending to: https://hooks.slack.com/services/....MYID..

Http code: 400 curl-error: 0

it doesnt depend on the browser, its an reproducable error if i use a topic which has self-defined forms. Curl is enabled in PHP Options. I am using Osticket 1.10.2 on Apache 2.4 with PHP 7 with a german language pack.

Could you please check on this or help me by troubleshooting this issue?

Hmm, I wouldn't have thought that would affect anything, but let's dig in and see!