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clonemeagain / osticket-slack

a Slack plugin for osTicket
MIT License
47 stars 34 forks source link

Add support for instances to work with osTicket v1.17 #36

Closed JensEB closed 1 year ago

JensEB commented 1 year ago

osTicket v1.17 needs to select a plugin instance to find saved settings. This changes make this plugin compatible to osTicket v1.17

ericbrun-73 commented 1 year ago

This commit for this pull request work for my with OsTicket 1.17. Thank you !

walaakongmai commented 1 year ago

hi! may I know how to enable this plug in on osticket 1.17? it is looking for a phar file. sorry newbie here.

JensEB commented 1 year ago

No, you don't need a phar file. You can upload a folder into the plugins folder. Then you should to be able to install this plugin

walaakongmai commented 1 year ago

No, you don't need a phar file. You can upload a folder into the plugins folder. Then you should to be able to install this plugin

Hi JensEB! Thanks ! I was able to activate the plug in. now I have another problem. I encountered an email notification saying that the slack is not configured and Slack posting issue. it says no URL then a link to my osticket webpage is included in the message. what does this mean? I already configured the webhook url in the plug in. and followed the steps. tried to restart it and still to no avail. is this related to the instance I created?

I am using windows 11 and xampp.

More power to you by the way!