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clonemeagain / osticket-slack

a Slack plugin for osTicket
MIT License
47 stars 34 forks source link

Request: Possible to Get Notified Agent Activity? #7

Open Jemrada opened 6 years ago

Jemrada commented 6 years ago

It would be nice to get an update if ticket was accepted or handled by an agent.

Maybe...

"Ticket #234345" with "Subject Title" replied to by "Agent Name"

and

""Ticket #234345" with "Subject Title" was marked "Closed or Resolved" by "Agent Name"

clonemeagain commented 6 years ago

That's possible. We already connect to that endpoint, we just throw it away at the moment, hmm.

howe222 commented 6 years ago

Hi, I agree with Jemrada that agent handling would be great. Can we support you that we handle agent too?

clonemeagain commented 6 years ago

Tree is here: https://github.com/clonemeagain/osticket-slack/tree/agent-notifications or as zip https://codeload.github.com/clonemeagain/osticket-slack/zip/agent-notifications

Added extra notification types, and admin-customizable colours.

Haven't actually tested it myself yet.. so, any feedback would be very appreciated.