Receive from Slack! - Githubissues

clonemeagain / osticket-slack

a Slack plugin for osTicket

MIT License

47 stars 34 forks source link

Receive from Slack! #9

Open clonemeagain opened 6 years ago

clonemeagain commented 6 years ago

https://www.zdnet.com/article/slacks-new-actions-tool-turns-messages-into-tasks/

Possibilities:

Reply to ticket directly from slack (Reply/Private)
Close ticket
Block sender
Assign to Agent/Team
Transfer to Dept
Make task for a ticket
Create new Ticket from slack message?
Query open ticket count? (actually, that would be good to know in the footer of each slack message.. hmm)

perryk commented 6 years ago

Sounds great!