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clonemeagain / plugin-autocloser

An osTicket plugin to automatically close open tickets
GNU General Public License v2.0
39 stars 23 forks source link

Robot Account: does not work #14

Open suportgc opened 7 years ago

suportgc commented 7 years ago

Hi friend, good evening.

I would like your help with a problem.

I select the analyst for Robot, save and when I leave the page the plugin and return, the analyst is no longer selected

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clonemeagain commented 7 years ago

Are you getting any logged errors? Which version of osticket are you using?

suportgc commented 7 years ago

Hello, I did not receive any logs. Unable to send reply, no assigned Agent on ticket, and no Robot account specified in config.

Version v1.10.1 (9ae093d) - Updated

clonemeagain commented 7 years ago

v1.10.1 ah.. I haven't tested it with that yet. Might be different. I'll get onto it tonight and get back to you.

suportgc commented 7 years ago

Thank you very much, my friend.

Congratulations on the excellent plugin

clonemeagain commented 7 years ago

Hmm, does it keep working? Because it looks like an API change in osTicket that results in Staff::getName() returning an object instead of a string.

Which caused my plugin to store: 

{"1":{"format":"full","parts":{"first":"Griz","last":"Ly"},"name":"Griz Ly"}}

instead of

 {"1":"Griz Ly"}

So, the "display" part didn't work properly. I think. It didn't change it on my end after upgrading, but

Patched that, and tested, it seems to work for me mate, can you try the patch?

suportgc commented 7 years ago

Solved

clonemeagain commented 7 years ago

Received report that the same problem is happening with the canned response, so I'm reopening this to remind me to check it.

clonemeagain commented 7 years ago

Ok, can't be the same issue, as I use their method to get the canned responses. Might be a config table issue.. which seems to be corrected by uninstalling the plugin (delete), then install it. The delete process just deletes the config.

suportgc commented 7 years ago

Hello Friend. Really after reinstalling the plugin the error has been solved.

Thank you very much for the quick reply.

suportgc commented 5 years ago

Hi friend, good evening.

Could you verify ? After the last update the system stopped working, returning with this error.

I already uninstalled and installed and the error persists

clonemeagain commented 5 years ago

I've not updated yet, but I'll have a look when I can.

On Fri, 8 Feb. 2019, 13:04 Guilherme Souza, notifications@github.com wrote:

Reopened #14 https://github.com/clonemeagain/plugin-autocloser/issues/14 .

— You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/clonemeagain/plugin-autocloser/issues/14#event-2126059460, or mute the thread https://github.com/notifications/unsubscribe-auth/AE15j_GYPYZTb89Gqpi8mxfaISMyIttYks5vLNsxgaJpZM4Pv0J_ .

suportgc commented 5 years ago

thank you so much friend you are awesome.