Problema en la instalacion

[sherreraUMG]

Buen día Grizly,

Yo tengo OsTicket v.v1.10.1 (9ae093d) Apache/2.4.7

Como comentaba, a la hora de la instalación del plugin deja de funcionar OsTicket y recurro a borrar el archivo y luego a eliminarlo en OsTicket.

Esto sucede para la version plugin-autocloser-1.1 pero no sucede en la version plugin-autocloser-1.0

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Good morning Grizly,

I have OsTicket v.v1.10.1 (9ae093d) Apache / 2.4.7

As I was saying, at the time of installing the plugin, OsTicket stops working and I resort to deleting the file and then uninstalling it in OsTicket.

This happens for the plugin-autocloser-1.1 version but it does not happen in the plugin-autocloser-1.0 version

I want to install version 1.1, thanks.

[clonemeagain]

Hmm, thanks for the report mate. I'll check it out.

[jma83]

Any news? Same problem here. Seems to be related with database. When i remove autocloser row in plugins table, ostickets works again.

Thanks.

[clonemeagain]

Hey guys, sorry for the delay in looking into this, I've been flat out. One thing that might trigger the error immediately is the version of PHP, it requires 5.6+, mainly because the syntax used in the plugin was only introduced then. I would assume you've got that, using 1.10.1, however there's a chance you're not.

If you could also post any log entries showing the fault, that would be really helpful. (ost debug mode logs, and apache server logs)

[jma83]

Thank you for the response. Yes, It's most likely related with PHP version, because I'm using 5.4.16 right now and Ostickets version installed is the last one 1.10.1. So I'll try out to update when I've got some time.

I'll contact as soon as I get some changes.

[jma83]

Finally It's solved for me. I've just updated php version to 5.6.31 and the plugin works fine in the lastest version.

Thanks for this amazing plugin :)

[clonemeagain]

No worries mate! Thanks for using it. :+1: