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The cloud.gov website
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Test new labels for top navigation #1730

Open karareinsel opened 4 years ago

karareinsel commented 4 years ago

As cloud.gov prospective and existing customers, I want to find information quickly and easily on the cloud.gov site.

In order to assess the most effective language to use when labeling the top navigation on cloud.gov, we want to do a couple of simple label tests. First, we want to test the effectiveness of the existing labels used in the top nav. Second, we want to test the effectiveness of proposed new labels and compare those results to the existing navigation.

karareinsel commented 4 years ago

@apburnes - I heard about this from a couple of folks at 18F. Looks like the kind of tool we need. https://www.optimalworkshop.com/optimalsort/

Working to find out if we can use it.

apburnes commented 4 years ago

Here are two example email templates for asking for volunteers to test site updates.

Remote testing session example

Hi everyone,

The team working on cloud.gov is conducting research to improve our site, so it’s more accessible and provides the information agencies need. We’re looking for volunteers to help us by participating in a brief feedback session. If you have the time, we’d love to schedule 30 minutes to get your feedback as you explore the cloud.gov website.

We’re available at the following times (all Eastern Time): Monday, [INSERT DATE AND TIME] Tuesday, [INSERT DATE AND TIME] Wednesday, [INSERT DATE AND TIME] Thursday, [INSERT DATE AND TIME] Friday, [INSERT DATE AND TIME]

If you’re interested but not available at these times, just let me know what would be convenient for you. We’re looking to gather feedback by [INSERT DATE].

Thank you so much for your willingness to help, and I look forward to talking with you.

Best,

Survey example

Hi everyone,

The team working on cloud.gov is looking to improve the design and content of our contact page, so it’s a better resource for government employees. We’re looking for volunteers to spend no more than 10 minutes answering a quick survey. If you are a federal or state employee we’d love your input! You can access the exercise by going to [INSERT LINK]. Remember, there are no right or wrong answers, and all submissions are anonymous. We’re looking to gather feedback by [INSERT DATE]. Thank you so much for your willingness to help.

Best,

karareinsel commented 3 years ago

GSA OGC has an enterprise account to usertesting.com which we can use at no charge. Details here.