Installing latest version causes admin menu to dissapeer

cloudinary / cloudinary_magento

Cloudinary's Magento extension. Upload product images to the cloud, manipulate them to match your graphic design and optimize images for better user experience

MIT License

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Installing latest version causes admin menu to dissapeer #30

Closed CosyStudios closed 6 years ago

CosyStudios commented 6 years ago

Installed the extension via Magento connect using https://connect20.magentocommerce.com/c1b490ed2f887a5e9e7536e0a63fd69b/cloudinary+Cloudinary_Cloudinary-2.8.3 Successfully.

However, when returning to admin, the entire admin menu has vanished. Can still see the dashboard, though cant seem to access other admin pages. (cache off, no compilation etc, obvious stuff)

Inspector reveals, the admin menu isnt just hidden, its never generated.

Removing code/community/Cloudinary/* resolves.

Using Magento ver. 1.9.3.8

Any ideas?

CosyStudios commented 6 years ago

Sorry to be clear, Removing code/community/Cloudinary/* does notresolve the issue, just stops the module from loading !!!

idobarnoam commented 6 years ago

Hey @CosyStudios its, not something that we heard of prior to this case.

Would it be possible to share the credentials of your environment with us so we could take a closer look?

You could open a request at support@cloudinary.com and we could check this on our end as well.

roeeba commented 6 years ago

Closing this issue due to the time elapsed. Please feel free to either re-open the issue, contact our support at http://support.cloudinary.com or create a new ticket if you have any additional issues.