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clowdr-app / clowdr-web-app

Old Clowdr versions 1 & 2 from 2020
BSD 3-Clause "New" or "Revised" License
36 stars 13 forks source link

Participants cannot unmute their mics in breakout rooms or private chats #136

Closed hannelita closed 4 years ago

hannelita commented 4 years ago

When talking to a participant, I can see them unmuted, they see themselves as muted and there is no audio (tried safari and chrome, tried re-setting the media permissions on chrome, tried moving over different rooms, both of us logged out and logged in)

jon-bell commented 4 years ago

Can you provide more details to reproduce this? Is it possible that the other participant had the wrong audio input device selected?

bcpierce00 commented 4 years ago

I also had an issue with sound this time: When I first joined the Clowdr part of the training, neither mic nor speakers were working for me. Switching from Safari to Chrome fixed it this time. I suspect restarting Safari might also have worked.

sweirich commented 4 years ago

We should also add this to the troubleshooting part of the Clowdr user manual.

bcpierce00 commented 4 years ago

Hanneli and I just noticed that there may be a common thread here: It is likely that both I and the participant she was talking to were joining Clowdr from two different browsers at the same time.

hannelita commented 4 years ago

@jon-bell It is not the case it was the wrong input... I did an extensive test

jon-bell commented 4 years ago

Is it always the same other person who you are not hearing audio from, or have you experienced it with multiple people? Can you check the browser javascript console on both sides and note if there are any errors?

bcpierce00 commented 4 years ago

I was getting no audio at all.

bcpierce00 commented 4 years ago

Will make sure to look at the JS console if this happens again.

bcpierce00 commented 4 years ago

Marking this as Fixed? because we need more information to investigate further.

EdNutting commented 4 years ago

Closing as the new UI has been developed after this issue was opened and this issue relates only to the old UI.

(In the new UI, we overhauled the Video Room experience and fixed various issues like this).