Sentiment: The Service Desk (or talking to CNCF Staff out-of-band) is a good way to get attention from the CNCF staff and come to concrete resolutions.
Feedback: At times the CNCF Service Desk experience breaks down due to…
Complex requests being ignored or only getting partially completed.
A feeling of no recourse if their needs are going unmet
Betterments:
[x] Chris has asked Staff to direct all requests to Service Desk
Sentiment: The Service Desk (or talking to CNCF Staff out-of-band) is a good way to get attention from the CNCF staff and come to concrete resolutions.
Feedback: At times the CNCF Service Desk experience breaks down due to…
Betterments: