[Bug] Issue with Running Code42Cli on-Prem solution

ishackigozi commented 2 years ago

Description

Steps to Reproduce

I get this error Found for url: https://crashplan.na.corp.samsungelectronics.net:4285/api/v3/auth/jwt?useBody=True
Correct API Url is [ Base URL: crashplan.na.corp.samsungelectronics.net:4285/c42api/v3
Where can I change the URL in the code in the python env.

For example if I run this "code42 devices list --active -f CSV" I get this error.

Error: Unknown problem validating connection. View details in /home/i.kigozi/.code42cli/log/code42_errors.log

Please assist me on how to change the api url in the python env. code42cli 1.8.0

Expected Behavior

Actual Behavior

Basic Information

code42cli version: i.kigozi@SRA-9000000741:~$ code42 -h Usage: code42 [OPTIONS] COMMAND [ARGS]...

dP""b8 dP"Yb 8888b. 888888 dP88 oP"Yb. dP `" dP Yb 8I Yb 88__ dP 88 "' dP' Yb Yb dP 8I dY 88"" d888888 dP' YboodP YbodP 8888Y" 888888 88 .d8888

code42cli version 1.8.0, by Code42 Software. powered by py42 version 1.20.0.

i.kigozi@SRA-9000000741:~$ python --version Python 2.7.18

Operating System -"Ubuntu 20.04.3 LTS"

python version: <!-- get using code42 -h--
operating system:

timabrmsn commented 2 years ago

Hi @ishackigozi,

This was due to the change in py42 1.19.3 which moved all the c42api/v3 endpoints to a standardized api versioning scheme in the cloud.

Since support for on-premises installations is end-of-life at the end of this month, we won't be altering new versions of py42 for on-premise deployments, but you should be able to downgrade your py42 installation to revert to the previous urls compatible with your on-premise server:

pip uninstall py42
pip install py42==1.19.2

I should also note that the CLI version 1.11.1 updates the minimum py42 requirement to 1.19.3, so CLI version 1.11.0 will also be the latest you'll be able to upgrade to for on-premise servers.

ishackigozi commented 2 years ago

Thank you so much. Works Like a Charm

ishackigozi commented 2 years ago

Hello Tim, I am trying to deactivate several devices. For some reason, I used the same format of the columns for the .csv file obtained from running this command. code42 devices list --active -f CSV > output.csv

I included the devices I wanted to deactivate in a .csv and run the command "code42 devices bulk deactivate List.csv -f CSV > deactivation_results.csv"

In the deactivation_results.csv, I am getting this error

False: The device with GUID 'SRA2030008499 SRA2030008499 Active 2022-02-09T11:13:36.269-05:00 2021-02-03T15:28:09.802-05:00 8.2.1 win 10.0.19041 7.90E+17' was not found.

Please advise on how I am supposed to have the columns in the .csv

Thanks Again, Ishac

timabrmsn commented 2 years ago

Two things I see here:

The userUid in the error was converted to scientific notation (7.90E+17), which tells me this was probably edited with Excel. Use the following steps to import the CSV to make sure Excel isn't converting the large number uids: https://support.code42.com/Incydr/Admin/Monitoring_and_managing/Import_CSV_reports_to_Microsoft_Excel

The columns in the error aren't separated by commas, so make sure after editing the file is saved/exported to CSV correctly with commas separating each column. You might want to open the file in a plain text editor to make sure it looks similar to this:

computerId,guid,name,osHostname,status,lastConnected,creationDate,productVersion,osName,osVersion,userUid
123456789,987654321182727,DESKTOP-ABCDEFG,DESKTOP-ABCDEFG,"Active, Deauthorized",2020-12-28T09:13:27.910Z,2020-09-10T13:40:22.188Z,8.5.0,win,10.0.17134,9233020000000000
123456789,987654321182727,DESKTOP-XYZ123,DESKTOP-XYZ123,"Active, Deauthorized",2019-12-23T10:59:22.114Z,2019-12-04T10:03:48.252Z,7.4.0,win,10.0,9233020000000000

ishackigozi commented 2 years ago

Hello, My apologies for not communicating ahead of time. I was able to get the csv file. Although, the deactivation does not work Any pointers please. deactivation_results.csv

code42 / code42cli