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codeforamerica / balance

A text message system for checking one's EBT card balance (SNAP benefits and more)
MIT License
47 stars 37 forks source link

October user survey results #201

Closed daguar closed 9 years ago

daguar commented 10 years ago

It'd be good to write this up and post the findings / responses in a visible place, particularly because it supplements our quantitative metrics with more granular qualitative evidence that people like it.

alanjosephwilliams commented 10 years ago

Absolutely. In fact, I'd like to share those results this Saturday (11/7) at Civic Design Camp in NYC.

alanjosephwilliams commented 9 years ago

Over about 10 days, we sent 177 unique Balance users a text message response including the surveys solicitation. Of the 177 users solicited, 23 initiated the survey by texting another number, and 17 completed a short four question survey. That’s a 12.9% response rate and 9.6% completion rate, respectively.

Questions

Responses have been combined into general answers based on similar wordings and meaning

Hi! Thanks for your time. 1st Question: When do you check your EBT balance? Before shopping? On the bus? At the store?

Before shopping - 47.06% - 8 On the bus - 11.76% - 2 While at the store - 17.65% - 3 Before leaving the house - 5.88% -1 After each use - 5.88% - 1 Other - 11.76% - 1

Before this service how did you usually check your EBT balance? With receipts? By calling on the phone? Something else?

Phone - 41.18% - 7 Receipts - 23.53% - 4 Online - 11.76% - 2 Other - 23.53% - 4

How can we make this text message service better?

Good/Great, no suggestions - 70.59% - 13 Free text without wifi - 1 Stop asking questions- 1 Other - 2

Is it okay if we call you later if we have a couple more questions?

Yes - 41.8% - 7

gabbyjones commented 9 years ago

Do we have qualitative data for the "other" responses? I'm curious what those represent.

Gabrielle Jones Executive Coordinator Code for America http://codeforamerica.org/ gabrielle@codeforamerica.org | 415.625.9628

On Wed, Nov 19, 2014 at 5:21 PM, Alan Joseph Williams < notifications@github.com> wrote:

Over about 10 days, we sent 177 unique Balance users a text message response including the surveys solicitation. Of the 177 users solicited, 23 initiated the survey by texting another number, and 17 completed a short four question survey. That’s a 12.9% response rate and 9.6% completion rate, respectively. Questions

Responses have been combined into general answers based on similar wordings and meaning

Hi! Thanks for your time. 1st Question: When do you check your EBT balance? Before shopping? On the bus? At the store?

Before shopping - 47.06% - 8 On the bus - 11.76% - 2 While at the store - 17.65% - 3 Before leaving the house - 5.88% -1 After each use - 5.88% - 1

Other - 11.76% - 1

Before this service how did you usually check your EBT balance? With receipts? By calling on the phone? Something else?

Phone - 41.18% - 7 Receipts - 23.53% - 4 Online - 11.76% - 2

Other - 23.53% - 4

How can we make this text message service better?

Good, no suggestions - 70.59% - 13 Free text without wifi - 1 Stop asking questions- 1

Other - 2

Is it okay if we call you later if we have a couple more questions?

Yes - 41.8% - 7

— Reply to this email directly or view it on GitHub https://github.com/codeforamerica/balance/issues/201#issuecomment-63746253 .

alanjosephwilliams commented 9 years ago

We do! I'll post the "other" responses later today